Proactive Prompts

Add and configure the prompt widget to access Proactive Prompts on a portal.

Your employees and managers can use conversational actions to see their pending HR tasks and how much remaining time off they have by using the Now Assist with the Proactive Prompts integration.

Actions provide the user the ability to act on the prompt.

Add intuitive headers to the prompts displayed on the Employee Portal to enable users to identify the type of prompt easily.

Several types of components install with the activation of the Proactive Prompts application, including user roles and tables.

Configure a channel to display the prompts to end users in their workflow.

If you have the admin role, you can install the Proactive Prompts application and configure it to display relevant prompts to the managers and employees in your organization. With these instructions, you can enable workflow efficiency and quicker turnaround.

Form to create a signal in Proactive Prompts.

Use the Proactive Prompts dashboard to view the usage analytics and key metrics of the prompts that are generated to provide actionable insights in the flow of work.

Data sources are the different type of data retrieving methods from data tables in Proactive Prompts.

Learn how to use the Proactive Prompts application in your organization, configuring the signal for prompts, generating the prompts, and displaying them with actions on the selected channels.

Proactive Prompts enable contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work.

You can install the Proactive Prompts application (com.sn_pp) if you have the admin role.

Choose not to receive a specific prompt by opting out of the signal displayed in Virtual Agent.

Choose not to receive a specific prompt by opting out of the signal displayed in Employee Portal.

Reference topics provide additional information about user roles, tables, and default configurations in Proactive Prompts.

Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it.

Create and configure categories to enable efficient search of prompts grouped under the same categories.

Configure signals to determine what prompts to send, whom to send them to, where and when to send them, and to generate them to send to your user.

Specify where and how to get the data you want to use to send insights to users.

Form to create a data source for the signal.

Schedule that determines when to run the signal configuration to generate prompts that notify the user to act on.

Token placeholders indicate the data that will be replaced during runtime.

You can use Proactive Prompts application to send informative and actionable insights to managers and employees by keeping them informed and encouraging them to act immediately.