Workplace Maintenance Management

After publishing a maintenance plan, the plan opens in a calendar view. The calendar view shows the plan details, maintenance items, schedules, plan records, and maintenance cases for a selected plan record.

Different roles and components or tables are available with the installation of Workplace Maintenance Management.

Install and configure Workplace Maintenance Management for creating and managing workplace maintenance plans.

The schedule job creates maintenance cases for plan records.

After creating a maintenance plan, define a maintenance schedule for a maintenance plan. Define duration or meter-based schedules for your assets or locations on a daily, weekly, monthly, or yearly basis.

Configure a plan service to associate workplace services and set scheduling conditions for a plan record.

Create a maintenance plan for workplace assets and locations. Associate multiple services to different plan records based on the type of workplace maintenance activity.

Create Workplace services like catering, office supply, parking, or any other service. Associate this service to a default general request template.

Workplace administrators and managers can create maintenance plans for preventive maintenance. Create duration or meter-based schedules for locations or assets. Associate different templates to your plan records to create maintenance cases.

Install the Workplace Maintenance Management ( application from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Maintenance plans are created for models (assets) or locations. The schedule trigger type defined for a maintenance plan can be meter or duration-based schedule. Associate multiple templates to maintenance schedules as required. The scheduled job fetches plan records that have a template associated to it and creates maintenance cases for a maintenance plan.

Manage Workplace Maintenance plans for workplace models (assets) and workplace locations.

The scheduled Job Workplace Planned Maintenance Nightly Run runs at the configured time and creates maintenance cases. It also pre-creates maintenance cases when the scheduled duration is less than a day.

The Workplace Maintenance Management dashboard and reporting module provide high-level reporting on maintenance plans, plan records, and cases. Preventive maintenance dashboard provides insights for workplace managers and administrators on all plans, live active plans, plans in draft state, and maintenance cases.

Workplace Maintenance Management provides preventive maintenance plans for enterprise assets and workplace locations. Maintenance managers can perform maintenance planning for workplace services.

Several roles and views are available to help manage plan records with Workplace Maintenance Management.