Create workplace services

task brazil Updated Sep 10, 2026 1 min read create-workplace-services.md
Raw file servicenow.com

Create Workplace services like catering, office supply, parking, or any other service. Associate this service to a default general request template.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Workplace Case Management > Workplace Services..

  2. On the workplace service form, fill in the fields:

    • Service Name: Name of the workplace service. For example, Workplace cleaning.
    • Case table: Name of the case or request table. Select the Workplace Maintenance Case (sn_wsd_maintenance_case) table.
    • Fulfillment Type: Select Service Activity from the drop-down options.
    • Default Template: Default template for Workplace Maintenance Management. Search for the General maintenance request template using the lookup list icon ([Omitted image "icon-lookup.png"] Alt text: Lookup list icon.).
  3. Select Update.

Parent Topic:Manage Workplace Maintenance Management plans

Previous topic:Workplace planned maintenance scheduled job

Next topic:Create plan service configuration

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