Configure Operational Sustainability Management \(formerly ESG Management\)

---
title: Configure Operational Sustainability Management \(formerly ESG Management\)
description: As an administrator, use this section to set up the Operational Sustainability Management application. You must first create your material topics, your goals and targets, emission activities, and emission factors. You can then create entities and entity types for which you want to report the metrics and measure the sustainability performance of your organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/configuring-esg.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Configure Operational Sustainability Management \(formerly ESG Management\)

As an administrator, use this section to set up the Operational Sustainability Management application. You must first create your material topics, your goals and targets, emission activities, and emission factors. You can then create entities and entity types for which you want to report the metrics and measure the sustainability performance of your organization.

-   **[Operational Sustainability Management \(formerly ESG Management\) implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/esg-implementation.md)**  
Use the steps in the ServiceNow® Operational Sustainability Management application checklist to download the Operational Sustainability Management from the ServiceNow Store, and get it ready for operation. Mandatory and optional setup steps, as well as an implementation checklist are provided to simplify the setup.
-   **[Create a material topic](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/create-material-topics.md)**  
Create material topics for your organization so that you can identify the areas where you want to make an operational sustainability impact.
-   **[Create an Operational Sustainability Management \(formerly ESG Management\) goal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/create-esg-goal.md)**  
Establish operational sustainability goals to track your progress toward your chosen material topics.
-   **[Create an Operational Sustainability Management \(formerly ESG Management\) target](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/create-esg-target.md)**  
Create an operational sustainability target to help track the progress towards your operational sustainability goal.
-   **[Set up the emission factor library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/set-up-the-emission-factor-library.md)**  
To calculate your emissions accurately, you must set up your emission factor library. The emission factor library consists of emission factors, emission activities, activity sources and factor locations.
-   **[Create a new schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/create-a-new-schedule.md)**  
Create a schedule or modify an existing schedule to calculate the due date for metric data tasks.
-   **[Create related list groupings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/create-related-list-groupings.md)**  
Simplify the groupings of related lists on a record page and customize them to your specific needs, assigning meaningful names in the process. This configuration enhances readability and user experience when interacting with the forms.
-   **[Configure Sustainable IT](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/configure-sustainable-it.md)**  
Follow the order of the steps to configure the Sustainable IT plugin.
-   **[Activate or update a framework and install citations using the Unified content management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/install-citations-frameworks-from-esg-content-accelerator.md)**  
Activate or update your chosen framework and select the citations for the framework you've selected. This will install the framework and the selected citations and metric definitions on your instance.
-   **[Filter citations documents for Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/filter-citations-and-authority-documents-for-esg.md)**  
Set the functional domain to **Operational Sustainability Management** to view only those citations that are specific to the operational sustainability domain. This ability to select the domain enables you to see only those citations that are relevant to you. The same procedure applies to authority documents as well.
-   **[Configuring the Scope 3 dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/configuring-the-scope-3-dashboard.md)**  
To view data on the Scope 3 dashboard, you must configure the emission category types to define the categories for which you want to report scope 3 data.
-   **[Manage entities in Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/entities-in-esg.md)**  
You can learn about how Operational Sustainability Management is used by the investors and reporting agencies to evaluate different entities that they want to invest in, such as different business units in an organization.
-   **[Monitoring assessment data using Operational Sustainability Management dashboards](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/monitor-data-using-esg-dashboards.md)**  
You can monitor and analyze assessment data at various levels in the Operational Sustainability Management application using the Analytics dashboard. The custom dashboards you create provide tailored insights and deliver relevant information at a glance, improving the decision-making process.

**Parent Topic:**[Operational Sustainability Management \(formerly Environmental, Social, and Governance\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/esg-landing-page.md)