Operational Sustainability Management \(formerly ESG Management\) implementation

concept brazil Updated Sep 10, 2026 1 min read esg-implementation.md

Use the steps in the ServiceNow® Operational Sustainability Management application checklist to download the Operational Sustainability Management from the ServiceNow Store, and get it ready for operation. Mandatory and optional setup steps, as well as an implementation checklist are provided to simplify the setup.

The flow of mandatory steps in the checklist are as follows:

Install the Operational Sustainability Management application from the Servicenow Store
Create material topics
Create goals
Create targets
Create entity and entity types
Define metric definitions
Define metrics
Provide data for metrics
Import citations (optional)
Create disclosures
Integrate with other apps such as Watershed, PPM, and Urjanet (optional)

Install Operational Sustainability Management (formerly ESG Management)
You can install the Operational Sustainability Management application (sn_esg) if you have the sys_admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
Complete the entitlements for Operational Sustainability Management (formerly ESG Management)
After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.
Setup checklist for the Operational Sustainability Management (formerly ESG Management) application
This checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform® instance. When you have completed these tasks, the base system is ready for operation.

Parent Topic:Configure Operational Sustainability Management (formerly ESG Management)

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---
title: Operational Sustainability Management \(formerly ESG Management\) implementation
description: Use the steps in the ServiceNow Operational Sustainability Management application checklist to download the Operational Sustainability Management from the ServiceNow Store, and get it ready for operation. Mandatory and optional setup steps, as well as an implementation checklist are provided to simplify the setup.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/environmental-social-governance/esg-implementation.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Operational Sustainability Management \(formerly Environmental, Social, and Governance\)]
---

# Operational Sustainability Management \(formerly ESG Management\) implementation

The flow of mandatory steps in the checklist are as follows:

1. Install the Operational Sustainability Management application from the Servicenow Store
2. Create material topics
3. Create goals
4. Create targets
5. Create entity and entity types
6. Define metric definitions
7. Define metrics
8. Provide data for metrics
9. Import citations \(optional\)
10. Create disclosures
11. Integrate with other apps such as Watershed, PPM, and Urjanet \(optional\)

- **[Install Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/install-esg.md)**
You can install the Operational Sustainability Management application \(sn\_esg\) if you have the sys\_admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
- **[Complete the entitlements for Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/complete-the-entitlements-for-esg-management.md)**
After you install the Operational Sustainability Management application from the ServiceNow® Store, you must complete the entitlements to gain complete access to the application and use it.
- **[Setup checklist for the Operational Sustainability Management \(formerly ESG Management\) application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/setup-checklist-esg.md)**
This checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform® instance. When you have completed these tasks, the base system is ready for operation.

**Parent Topic:**[Configure Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/environmental-social-governance/configuring-esg.md)