Properties installed with Field Service Management

reference brazil Updated Oct 23, 2026 23 min read r_PropInstallWFieldServMgmnt.md
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System properties provided with the Field Service Management application.

Property

Description

glide.ui.wm_order_activity.fields

Determines which fields are tracked in the activities list for work orders. The system automatically synchronizes the values in this property and the selections made by customizing activities.- Type: String

  • Default value: opened_by, work_notes
  • Location: System Properties [sys_properties] table

glide.ui.wm_task_activity.fields

Determines which fields are tracked in the activities list for work order tasks. The system automatically synchronizes the values in this property and the selections made by customizing activities.- Type: String

  • Default value: work_notes, assigned_to
  • Location: System Properties [sys_properties] table

work.management.agent.geo.history.update.duration

Set the duration (in minutes) of the latest system update that you want to consider for calculating the agent's geolocation history relative to current time. If the duration of the last geolocation history update is more than the duration set for this property, the system uses the agent's task or home location instead of the geolocation history to determine the agent's current location.- Type: Integer

  • Default value: 240
  • Location: System Properties list

work.management.allow.doublebooking.dynamicscheduling

When set to true, dispatchers can double-book agents manually even when dynamic scheduling is enabled. - Type: true/false

  • Default value: false
  • Location: System Properties list [sys_properties] table

work.management.allow.auto.metric_cleanup

The frequency in number of days that the metric instance table should be purged of work order task information to avoid an unnecessary amount of data in the table.- Type: Integer

  • Default value: 365
  • Location: System Properties list [sys_properties] table

work.management.default.end.time

Default end time for all work agents when no schedule is set, formatted in a 24-hour clock.- Type: String

  • Default value: 17:00
  • Location: Field Service > Administration > Properties

sn_fsm.set_schedule_lock_by_state

Determines the state to lock work order task and also prevents from reassignment. For example, you can set the work order tasks to automatically get locked when the state is Assigned and further excludes in automated scheduling mechanisms such as dynamic scheduling, intelligent task recommendations. - Type: String

  • Default value: None
  • Location: Field Service > Administration > Properties

sn_fsm.update_potential_assignment_groups

Calculates and automatically populates the potential assignment groups. Updates the wm_work_order_task_potential_assignment_groups table with potential assignment groups for the work order task.- Type: Boolean

  • Default value: No
  • Location: Field Service > Administration > Properties

Note: The wm_work_order_task_potential_assignment_groups table is populated only when:

  • The sn_fsm.update_potential_assignment_groups system property is set to true.
  • More than one assignment group is found for the location.
  • Territory model is inactive.

work.management.default.start.time

Default start time for all work agents when no schedule is set. This value sets the start time for a day other than the current day, when no scheduled task exists or is continued from the previous day. This property uses a 24-hour clock.- Type: String

  • Default value: 08:00
  • Location: Field Service > Administration > Properties

work.management.allow.auto.timecard

Automatically create a time card for a work order task when the task is . Every time the task is resumed, the time taken to work on the task is recorded in the time card. The Actual Work Duration field captures the cumulative amount of time worked on the task.- Type: true/false

  • Default value: false
  • Location: Field Service > Administration > Properties

work.management.allow.travel.task.timecard

Enables recording the amount of time an agent spent to execute a work order task. The time card is generated when an agent clicks Start work.- Type: true/false

  • Default value: false
  • Location: System Properties list [sys_properties] table

work.management.limit.location

By default, the list of available dispatch groups is filtered by their proximity to the work order task location. When this property is set to false, the system displays all dispatch groups for selection without considering location.- Type: true/false

  • Default value: true
  • Location: Field Service > Administration > Properties > Dispatch Properties for Field Service

work.management.max.agents.processed

Sets the maximum number of agents processed by auto-dispatch at a time. The system has an absolute limit of 300 agents and sets the value at that level. If you specify more than 300, then the system can’t auto-dispatch a task for a dispatch group that contains more agents than the value configured.- Type: Integer

  • Default value: 100
  • Location: Field Service > Administration > Properties

work.management.work.spacing

Amount of time (in minutes) to add between the end of a task and the travel start of the next. An example of a valid time value is 10.- Type: Integer

  • Default value: 0
  • Location: Field Service > Administration > Properties

com.snc.wm.wo.task_window_days

Default days for a window of a task.- Type: Integer

  • Default value: 14
  • Location: Field Service > Administration > Properties

work.management.use.mandatory.skills

Enables the mandatory skills feature and indicates that the Task Skills [task_m2m_skill] table is being used for work orders and work order tasks. - Type: true/false

  • Default value: false
  • Location: System Properties list

work.management.rejected.technician.duration

The number of hours after which a work order task can be dynamically scheduled to the agent who rejected the work order task.- Type: Integer

  • Default value: 24
  • Location: System Properties list

skills_management.migration

Lists the task tables to migrate to the Task Skills [task_m2m_skill] table when an admin runs the Migrate Skills to Task Skill M2M script. - Type: choice list

  • Default value: wm_task,customerservice_case,wm_order
  • Location: System Property [sys_properties] table

com.snc.skills_management.task_skill_migrated_tables

Contains a list of tables for which the Skills field has already been migrated to the Task Skills [task_m2m_skill] table. If the table name is listed in this property, the data has been migrated and will not be migrated again. - Type: choice list

  • Default value: none
  • Location: System Property [sys_properties] table

work.management.assignment.ignoreTravelTimeCalculation

When set to true, ignores the travel calculation check for field service agents.- Type: true/false

  • Default value: false
  • Location: System Properties list

sn_fsm_service_loc.max_new_location_per_day

Sets the maximum number of new locations allowed per day for external users.- Type: Integer

  • Default value: 10
  • Location: Field Service > Administration > Properties

sn_fsm_crew.work.management.allow.undersized.crew.taskassignment

Enables dispatchers to assign task to a crew manually even when the crew size doesn’t meet the minimum required agents criterion. - Type: true/false

  • Default value: false
  • Location: System Properties list

work.management.optimization.conflict_handling

Manages the assignment of tasks scheduled outside the agent working hours when optimizing the task route for agent. Choose any of the following route optimization behaviour to avoid conflicts that may occur due to the overflow tasks:- stop_action: Terminate the optimize route action and return the original route status to the agent.

  • unassign_task: Unassign the tasks that are scheduled outside the agent working hours.

  • Extend_tasks: Adjust the unassigned tasks towards the end of the agent schedule when optimizing the route based on tasks.

  • Type: choice list

  • Default value: stop_action

  • Location: System Properties list [sys_properties] table

sn_fsm_crew.default.duration.in.days.of.crew.member

Sets the default number of days that an agent is part of a crew.- Type: Integer

  • Default value: 1
  • Location: System Properties list [sys_properties] table

sn_task_grouping.log.verbosity

Logs the details of Dynamic Bundling. Registers information such as how many tasks were bundled, bundle task numbers, subtask numbers, policies, rules, and qualifiers used to created bundles.- Type: choice_list

  • Default value: OFF
  • Location: System Properties list [sys_properties] table

work.management.default.scheduled.start

Default scheduled start date added to work order task. If value set to false, then the scheduled start won't populate until tasks enter the scheduled state. If the value is set to true, then the schedule start will populate when tasks enter the pending dispatch state.- Type: string

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm.wm_weekly_resource_span

Turns table denormalization for Field Service Management on or off.- Type: true/false

  • Default value: true
  • Location: System Properties list [sys_properties] table

Warning: Only system administrators should update this value.

sn_fsm.wm_weekly_resource_span.number_of_ weeks_in_past

The number of weeks in past that the denormalized table stores data. If you navigate past the default weeks in the past data is still available but isn’t retrieved from the denormalized table.You can store a total of 20 weeks worth of data in the flat table. This must include one week for the current week, and then the sum of past and future weeks together can’t exceed 19 weeks.

  • Type: string
  • Default value: 2
  • Location: System Properties list [sys_properties] table

Warning: Only system administrators should update this value.

sn_fsm.wm_weekly_resource_span.number_of_weeks_in future

The number of weeks in the future that the denormalized table stores data. If you navigate past the default weeks in the future data is still available but isn’t retrieved from the denormalized table.You can store a total of 20 weeks worth of data in the flat table. This must include one week for the current week, and then the sum of past and future weeks together can’t exceed 19 weeks.

  • Type: string
  • Default value: 8
  • Location: System Properties list [sys_properties] table

Enable/Disable Onsite Check-in for Agents

Enables a substate on tasks to reflect when technicians arrive at locations.- Type: Choice

  • Default value: Disabled
  • Location: All > Field Service > Administration > Configuration

If enabled, you can set a value for any work order task.

sn_schedule_optim.schedule_state_type

Enables admin to adjust the drip feed requirements based on the number of tasks or the duration of the tasks.- Type: Choice

  • Default value: duration

sn_schedule_optim.scheduled_state_count_of_task

Enables admin to control how many tasks are assigned to a technician at any given time.- Type: Integer

  • Default value: 1

google.maps.map_id

Enables Field Service Management to use the map ID for Google Maps used for cloud-based maps styling, vector map, advanced markers. You must obtain your own map ID, to do so visit https://developers.google.com/maps/documentation/javascript/map-ids/get-map-id.Important: You must add FSM_Map as the value to use advanced markers.

  • Type: String
  • Default value: Blank

sn_fsm_shift_schdl.enable_embed_break_in_wot

Enables or disables break embedding within work order tasks globally.- Type: Boolean

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_shift_schdl.wfo.break.auto_status

When enabled, a break's status updates automatically once its scheduled end time passes, so technicians don't have to manually mark the break as taken.- Type: Boolean

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_shift_schdl.wfo.break.reminder_minutes

Sets how many minutes before a break's scheduled start time the system sends a reminder.- Type: Integer

  • Default value: 15
  • Location: System Properties list [sys_properties] table

sn_fsm_shift_schdl.break_buffer_enabled

When true, pre/post break window buffering is active. Buffer values come from attribute plan records (per-agent) or break_buffer_minutes (global fallback).- Type: Boolean

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_shift_schdl.break_buffer_minutes

Number of minutes of buffer time allowed around break windows.- Type: Integer

  • Default value: 0
  • Allowed values: any positive integer — minutes of flexibility added to each side of the break window slot (for example, a value of 5 expands the slot by 5 minutes on each side)
  • Location: System Properties list [sys_properties] table

sn_fsm_shift_schdl.wfo.break.end_early_enabled

When enabled (and sn_fsm_shift_schdl.wfo.break.auto_status is off), technicians can end a break early from the mobile agent app instead of waiting for it to end automatically. If sn_fsm_shift_schdl.wfo.break.auto_status is on, then sn_fsm_shift_schdl.wfo.break.end_early_enabled is ignored.- Type: Boolean

  • Default value: false
  • Location: System Properties list [sys_properties] table
## Properties for calculating estimated travel time and distance

Property

Description

work.management.autodispatch.geolocation

Requires geolocation to be used to calculate the estimated travel time for dynamic scheduling and auto assignment of tasks.- Type: true/false

  • Default value: true
  • Location: Field Service > Administration > Properties > Dispatch Properties for Field Service Management

Note: To use the Google Maps API with dynamic scheduling, you must also enable the Use Google for travel time and traffic data check box on the Dynamic Scheduling Configuration form.

work.management.travel.calculation.dynamic_scheduling

Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance to task locations when agents are assigned tasks using dynamic scheduling. - Type: choice list

  • Default value: Use straight line estimate
  • Location: Field Service > Administration > Properties

work.management.travel.calculation.auto_assignment

Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance to task locations when agents are assigned tasks using auto assignment. - Type: choice list

  • Default value: Use Google Maps API
  • Location: Field Service > Administration > Properties

work.management.travel.calculation.manual_assignment

Uses the Google Maps API, Beans.AI, or straight-line estimates to calculate estimated agent travel time and distance to task locations when tasks are manually assigned to agents. Note: Map providers operate on a bring your own license (BYOL) licensing model.

  • Type: choice list
  • Default value: Use straight line estimate
  • Location: Field Service > Administration > Properties

work.management.travel.calculation.route_optimization

Uses the Google Maps API, Beans.AI, or straight-line estimates to calculate estimated agent travel time and distance to task locations when agent route is optimized.Note: Map providers operate on a bring your own license (BYOL) licensing model.

  • Type: choice list
  • Default value: Use Google Maps API
  • Location: Field Service > Administration > Properties

work.management.travel.calculation.bundle_route_optimization

Enables Route Optimization to optimize the subtasks within work order task bundles.- Type: true/false

  • Default value: false
  • Location: Field Service > Administration > Properties

work.management.travel.calculation.expected_arrival

Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance between the task location and the agent's location when agent starts to travel. If an agent leaves before or after the Scheduled travel start time, then the Scheduled travel start, Scheduled start, Estimated end, and Estimated travel duration values for the task are updated.- Type: choice list

  • Default value: Use Google Maps API
  • Location: Field Service > Administration > Properties

Note: Select Use Google API real time traffic as the default value to calculate the agent's estimated time of arrival using the real-time traffic data.

work.management.travel.calculation.schedule_assistant

Uses the Google Maps API, Beans.AI, or straight-line estimates to calculate estimated agent travel time and distance to task locations for assignment assistance calculation.- Type: choice list

  • Default value: Use straight line estimate
  • Location: Field Service > Administration > Properties

use_default_duration

The create work order task form displays two fields, Estimated travel duration and Estimated work duration. For both the fields, the default duration is one hour, which is defined at the schema level, but the values can be changed manually in the form. If the property value is set to false, the work order task records the values overridden by the user in these fields. However, if the property value is set to true, these two fields retain their default values even if the user overrides them.- Type: true/false

  • Default value: true
  • Location: System Properties list
## Part sourcing properties

Property

Description

Part Search Criteria

Sets the criteria to search parts. The stockrooms that contains the parts with the requested quantity appear per the selected search criteria.- Type: choice list

  • Default value: No restrictions
    • No Restrictions: Search all warehouse stockrooms and peers' personal stockrooms.
    • Only Assignment Group: Search all stockrooms of the peer agents who are part of the assignment groups of the logged-in field service agent.
    • Only Preferred Stockrooms: Search all preferred stockrooms of all the assignment groups irrespective of the radius mentioned in the logged-in agent's profile.
  • Location: Field Service > Administration > Properties

Use part request approvals

Enables sending and receiving mobile notifications as field service agents request parts from peer agents.- Type: Boolean

  • Default value: Yes
  • Location: Field Service > Administration > Properties

Create part requests for part requirement sourcing

Creates a part request when a part is added to the part requirement.- Type: Boolean

  • Default value: Yes
  • Location: Field Service > Administration > Properties
## Geolocation properties

Property

Description

work.management.map.merge.task.agent.markers

Merges task and agent markers on geolocation maps with a new purple marker. When this property is true, agent and task markers that are close together are merged into a purple cluster that displays the count of both marker types. The pop-up information window for the purple marker displays the items for all agents and tasks. If this property is false, agents and tasks will only be gathered into their own clusters and not into the single, purple cluster.- Type: true/false

  • Default value: false
  • Location: Field Service > Administration > Properties

work.management.evening.rush.hours

Evening rush hour span, formatted as 14:30-16:00. This property uses a 24 hour clock. All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.morning.rush.hours and work.management.rush.travel.buffer properties.- Type: String

  • Default: 0
  • Location: Field Service > Administration > Properties

work.management.morning.rush.hours

Morning rush hour span, formatted as 06:30-08:00. This property uses a 24 hour clock. All times are expressed as a range, separated by a dash with no spaces. Times not using this format are ignored. This property must be used with the work.management.evening.rush.hours and work.management.rush.travel.buffer properties.- Type: String

  • Default: 0
  • Location: Field Service > Administration > Properties

work.management.rush.travel.buffer

Percentage to add to all rush hour travel times. The system uses this percentage to calculate schedules when optimizing task routes for agents. Use this property when both morning and evening rush hour times are defined. An example of a valid time buffer percentage is 15.- Type: Integer

  • Default value: 0
  • Location: Field Service > Administration > Properties

work.management.travel.buffer

Percentage to add to all travel times. An example of a valid percentage value is 15.- Type: Integer

  • Default value: 0
  • Location: Field Service > Administration > Properties

work.management.allow.toll.roads

Allows the system to use toll roads when auto-routing or optimizing task routes for agents.- Type: true/false

  • Default value: true
  • Location: Field Service > Administration > Properties
## Dynamic Scheduling properties

Property

Description

work.management.allow.doublebooking.dynamicscheduling

Enables dispatchers to double-book agents manually even when dynamic scheduling is enabled. - Type: true/false

  • Default value: false
  • Location: Field Service > Dynamic Scheduling Administration > Properties

com.snc.dynamic.scheduling.ignoreAgentTravelTimeDuringScheduling

When this property is set to true, the agent's assigned tasks using dynamic scheduling no longer have an estimated travel time calculated.- Type: true/false

  • Default value: false
  • Location: Field Service > Dynamic Scheduling Administration > Properties

work.management.travel.calculation.dynamic_scheduling

Uses the Google Maps API or straight-line estimates to calculate estimated agent travel time and distance to task locations when agents are assigned tasks using dynamic scheduling. - Type: choice list

  • Default value: Use straight line estimate
  • Location: Field Service > Dynamic Scheduling Administration > Properties

com.snc.dynamic.scheduling.optimize_travel_time_rating

Used to provide a more precise optimization rating for each work block for agents. Property includes work.management.morning.rush.hours and work.management.rush.travel.buffer.

  • Type: Choice list
  • Default: include_all_travel
  • Location: Field Service > Dynamic Scheduling Administration > Properties

work.management.distance.calculation.dynamic_scheduling

Uses Google Maps API or straight line estimates to calculate estimated distance to task locations when agents are assigned tasks using dynamic scheduling. - Type: choice list

  • Default value: Use straight line estimate
  • Location: Field Service > Dynamic Scheduling Administration > Properties

com.snc.dynamic.scheduling.showlogs

Enable this property to display recommended eligible agents to the dispatchers while scheduling the tasks using dynamic scheduling. - Type: true/false

  • Default value: false
  • Location: Field Service > Dynamic Scheduling Administration > Properties

com.snc.dynamic.scheduling.bundle_before_scheduling

Ensures dynamic bundling runs before dynamic scheduling. Tasks in the Pending Dispatch state are bundled before running dynamic scheduling. - Type: true/false

  • Default value: false
  • Location: Field Service > Dynamic Scheduling Administration > Properties

sn_fsm_multiday.minDurationForFirstWorkSchedule

Set minimum work duration to be booked for the first work schedule of the task (in minutes).- Type: integer

  • Default value: 60
  • Location: Field Service > Dynamic Scheduling Administration > Properties

work.management.enable.optimizing.travel

Enables dynamic scheduling to reassign work order tasks to the nearest agent regardless of availability. - Type: true/false

  • Default value: false
  • Location: Field Service > Dynamic Scheduling Administration > Properties

work.management.travel.time.threshold.minutes

Sets the travel time (in minutes) that assigns a work order task to the nearest agent if they are within the travel distance.- Type: integer

  • Default value: 0
  • Location: Field Service > Dynamic Scheduling Administration > Properties
## Dispatcher Workspace properties

Property

Description

sn_fsm_disp_wrkspc.dispatcher_workspace.agent_metrics_setting

Enable agent metrics settings.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.autorefresh

Enable auto-refresh.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.calendarDisplayDays

Default number of days dispatcher can view on calendar.- Type: choice list

  • Default value: 7
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.calendar_resources_page_size

Minimum number of resources to load on dispatcher workspace calendar. The value must be between 1 and 30.- Type: integer

  • Default value: 15
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.cluster_label

Set the label on marker clusters (marker for number of markers, item for total number of items).- Type: choice list

  • Default value: (blank)
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.cluster_zoom_level

Set maximum auto zoom level for marker clustering. Valid values are 1 to 20.- Type: integer

  • Default value: 15
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.dateTimeField

Select the date/time property to use for calendar navigation to task assignment window.- Type: choice list

  • Default value: window_start
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.enable_straight_line_location_history_route

Enable simple straight line for drawing agent location history routes.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.enable_straight_line_route

Enable simple straight line for drawing routes.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.event_hover_popover

Enable on event hover popover on the dispatcher workspace.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.firstDayOfWeek

Default first day of the week.- Type: choice list

  • Default value: 1
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.group_metrics_setting

Enable group metrics setting- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents

Enable hiding off shift agents- Type: true/false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.hideOffShiftAgents

Enable hiding off shift agents- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.hide_map

Hide Map.- Type: true/ fasle

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.scheduled_travel_start_as_scheduled_start

Schedule based on travel start time- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.showIconOnCalendarEvent

Enable icon display on calendar event- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.taskDateFieldToCalendarSync

Enable navigation to task assignment window.- Type: true/ false

  • Default value: triue
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.task_panel_page_size

Default page size of task panel on dispatcher workspace- Type: choice list

  • Default value: 20
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.use_task_assignment_modal

Enable task assignment modal.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.display_map_on_assignment_confirmation

Displays the map on task assignment confirmation in Dispatcher Workspace- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.enable_optimize_route

Enable dispatcher workspace optimize route- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.initial_zoom_level

Initial zoom level.- Type: string

  • Default value: 5
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.map_style

Apply a preferred style to light mode map.- Type: string

  • Default value: (blank)
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.map_style_dark

Apply a preferred style to dark mode map.- Type: string

  • Default value: (blank)
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.map_type

Select the map type to view locations- Type: choice list

  • Default value: roadmap
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.maximum_auto_zoom_level

Set maximum auto zoom level. Valid values are 1 to 20.- Type: string

  • Default value: 12
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.route_enabled

Enable display of agent routes on the map.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.route_type

Select map route type.- Type: choice list

  • Default value: street_level
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.sn_fsm.dispatch_ws_map.street_view_enabled

Use street view on the map or use panoramas directly within the map- Type: true/ fasle

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.use_overlapping_territory_modal_for_opt

Use overlapping territory modal for optimization.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm.show_paginated_taskPanel_markers

This toggle is to only show the paginated task panel task markers. Instead of displaying all the task panel task markers on the map.Warning: Setting this value to false will load all task markers at once which may cause performance issues.

  • Type: true/ false
  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.task_panel_sla_timer

Enable the SLA timer shown within the Work order task cards inside the Task Panel of Dispatcher Workspace.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.task_panel_sla_timer_type

Enable the SLA timer on work order task cards to update in real-time (Live) or update once on the initial Dispatcher Workspace load (NonLive).- Type: choice list

  • Default value: NonLive
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.show_advanced_resource_filter

Property that controls the advanced resource filter in Dispatcher Workspace. When enabled dispatchers can use the advanced resource filter to create and save their own advanced filters. Administrators can setup advanced filters for all dispatchers to use.Important:

The advanced resource filter is only available for filtering agents and crews. If you currently use contractors or equipment, continue to use the default filter shown in the contextual side panel.

  • Type: true/ false
  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.enableEmptyState

Property that controls if an empty state loads when Dispatcher Workspace opens. If true Dispatcher Workspace opens without Assignment Groups or Territories loaded until the dispatcher saves defaults.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

work.management.task_state_color.use_hex

Enable administrators to use hex colors to update the colors on work order tasks in Dispatcher Workspace. The default value, false, doesn't allow for updating task state colors.

  • Type: true/ false
  • Default value: false
  • Location: System Properties list [sys_properties] table

work.management.enable.resource.time.indicator

Controls time zone display for work order task. When set to "true", date time fields show on record page forms, task assignment confirmation forms and the time indicator in Dispatcher Workspace is segmented and corresponds with the technician's time zone.

  • Type: true/ false
  • Default value: false
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.calendar_viewport.scroll_behavior

Controls scroll behavior on the Dispatcher Workspace calendar. When enabled, the position you scrolled to on the calendar is maintained when you navigate to different days.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.viewport_calendar_resources_page_size

Number of resources to load per page on the Dispatcher Workspace calendar when viewport scroll behavior is enabled. The value must be between 1 and 500.- Type: integer

  • Default value: 100
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.collapse_task_panel_in_init_load

Gives dispatchers the option to collapse all tasks in the task panel in Dispatcher Workspace when Dispatcher Workspace loads. Dispatchers can expand assignment groups or territories to see the members.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.calendar_viewport.total_resources_to_fetch_events_for

The number of resources to fetch events for. If you customize the day selection, for example adding a view for the five day work week, then you must update this property. If you add a value over 100, then it will revert back to 30.- Type: string

  • Default value: TIMELINE_DAY=50; TIMELINE_DAY_WORK_DAY=50; TIMELINE_WEEK=30; TIMELINE_FLEXIBLE_WEEK_DAYS=30
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.task_panel_card_hover_popover

Enable on-hover popover on the task card in the task panel on Dispatcher Workspace.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.calendar_event_hover_popover

Enable on-hover popover on events in the calendar on Dispatcher Workspace.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.operational_notes_enabled

Enable operational notes on Dispatcher Workspace.- Type: true/ false

  • Default value: true
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.avoid_ferry_routes

When set to true, routes avoid ferries unless no other land route is available. Land routes are used even if they take longer than a ferry route. A ferry route is used only if there is no available land route.- Type: true/ false

  • Default value: false
  • Location: System Properties list [sys_properties] table

work.management.allow.doublebooking.event

Allow dispatchers to double book tasks along with events- Type: string

  • Default value: false.
  • Location: System Properties list [sys_properties] table

sn_fsm_disp_wrkspc.dispatcher_workspace.calendar_display_time_format

Sets the time format for the Dispatcher Workspace calendar, including the stacked time zone row headers. The default hides seconds. The user's platform time format is not changed.- Type: string

  • Default value: HH:mm
  • Location: System Properties list [sys_properties] table
## Database View

The Field Service Mobile plugin (com.sn_fsm_mobile) adds the Mobile live location database view. The Field Service Mobile plugin is activated when you activate the Field Service Management (com.snc.work_management) plugin.

Database view

Description

Mobile live location[sn_fsm_mobile_live_location_view​]

Mobile live location of Field Service agents.
**Parent Topic:**[Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/r_InstalledWithFSM.md)
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