Tables installed with Field Service Management
Tables are provided with the Field Service Management application.
|
Table |
Description |
|---|---|
|
Work Order[wm_order] |
Stores work order records. |
|
Work Order Flow[sf_work_order] |
Stores the work order state flow records. |
|
Work Order Model[cmdb_workorder_product_model] |
Stores the Product Catalog work order model records. This table was modified by the Field Service Management plugin. This table is renamed and part of Service Order Management. |
|
Work Order Task[wm_task] |
Unit of work performed by one person, in one session (one location and one time). |
|
Work Task Flow[sf_work_task] |
Stores the work task state flow records. |
|
Work Task Model[cmdb_servicetask_product_model] |
Stores the Product Catalog work task model records. This table was modified by the Field Service Management plugin. This table is renamed and part of Service Order Management. |
|
WM Map Filters Config[wm_map_filters_config] |
Stores filter configurations for the agent map on the mobile UI. |
|
Questionnaire[wm_questionnaire] |
Stores questionnaires created for work orders and work order tasks. |
|
Work Type[wm_work_type] |
Stores the type of work performed by an agent to complete the work order task. |
|
Work Order Task Potential Assignment Groups[wm_work_order_task_potential_assignment_groups] |
Calculates and stores the potential assignment group if there are multiple assignment groups that can be serviced for a work order task. Note: This is applicable only when:
|
|
Scheduling history[wm_task_scheduling_history] |
Stores the history of the scheduling method of how each work order task has been assigned along with date and time. |
|
Assets[alm.asset] |
Stores the inventory along with the cost and stockroom details. |
|
Resource Schedule Attributes[wm_agent_schedule_attribute_plan] |
Stores the attributes like start date, end date, start location, end location, shift hours, and pre-break and post-break buffers of agents. The buffers set for an agent override the global break buffer. |
--- title: Tables installed with Field Service Management description: Tables are provided with the Field Service Management application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/field-service-management/r\_TableInstallWFieldServMgmnt.html release: brazil topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Components installed, Reference, Field Service Management] --- # Tables installed with Field Service Management Tables are provided with the Field Service Management application. <table id="table_FieldServiceManagement"><thead><tr><th> Table </th><th> Description </th></tr></thead><tbody><tr><td> Work Order\[wm\_order\] </td><td> Stores work order records. </td></tr><tr><td> Work Order Flow\[sf\_work\_order\] </td><td> Stores the work order state flow records. </td></tr><tr><td> Work Order Model\[cmdb\_workorder\_product\_model\] </td><td> Stores the Product Catalog work order model records. This table was modified by the Field Service Management plugin. This table is renamed and part of Service Order Management. </td></tr><tr><td> Work Order Task\[wm\_task\] </td><td> Unit of work performed by one person, in one session \(one location and one time\). </td></tr><tr><td> Work Task Flow\[sf\_work\_task\] </td><td> Stores the work task state flow records. </td></tr><tr><td> Work Task Model\[cmdb\_servicetask\_product\_model\] </td><td> Stores the Product Catalog work task model records. This table was modified by the Field Service Management plugin. This table is renamed and part of Service Order Management. </td></tr><tr><td> WM Map Filters Config\[wm\_map\_filters\_config\] </td><td> Stores filter configurations for the agent map on the mobile UI. </td></tr><tr><td> Questionnaire\[wm\_questionnaire\] </td><td> Stores questionnaires created for work orders and work order tasks. </td></tr><tr><td> Work Type\[wm\_work\_type\] </td><td> Stores the type of work performed by an agent to complete the work order task. </td></tr><tr><td> Work Order Task Potential Assignment Groups\[wm\_work\_order\_task\_potential\_assignment\_groups\] </td><td> Calculates and stores the potential assignment group if there are multiple assignment groups that can be serviced for a work order task. **Note:** This is applicable only when: - The **sn\_fsm.update\_potential\_assignment\_groups** [system property](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/r_PropInstallWFieldServMgmnt.md) is set to true. - More than one assignment group is found for the location. - Territory model is inactive. </td></tr><tr><td> Scheduling history\[wm\_task\_scheduling\_history\] </td><td> Stores the history of the scheduling method of how each work order task has been assigned along with date and time. </td></tr><tr><td> Assets\[alm.asset\] </td><td> Stores the inventory along with the cost and stockroom details. </td></tr><tr><td> Resource Schedule Attributes\[wm\_agent\_schedule\_attribute\_plan\] </td><td> Stores the attributes like start date, end date, start location, end location, shift hours, and pre-break and post-break buffers of agents. The buffers set for an agent override the global break buffer. </td></tr></tbody> </table>**Parent Topic:**[Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/r_InstalledWithFSM.md)
| title | Tables installed with Field Service Management |
| description | Tables are provided with the Field Service Management application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/field-service-management/r\_TableInstallWFieldServMgmnt.html |
| release | brazil |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Components installedReferenceField Service Management |