Workspace for fraud agent
The Intelligent Servicing for Fraud workspace provides a single location for fraud agent to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues.
On the workspace landing page, you can get a quick overview of the cases and tasks that you and your team are working on. The widgets helps you and your team to monitor your workload, focus on high-priority items, and easily navigate across your responsibilities.
Note: The widgets and the data that are displayed in the widgets depend on your role.
The following is an example of the workspace landing page for the fraud agent.
[Omitted image "fraud-agent-workspace.png"] Alt text: Example landing page in workspace for fraud agent showing number and list of open cases, as well as indicators such as SLA at risk and breached.
--- title: Workspace for fraud agent description: The Intelligent Servicing for Fraud workspace provides a single location for fraud agent to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues. locale: en-US canonical_url: https://www.servicenow.com/docs/r/financial-services-operations/intelligent-servicing-for-fraud/workspace-for-fraud-agent.html release: brazil product: Intelligent Servicing for Fraud classification: intelligent-servicing-for-fraud topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [workspace for fraud agent, fraud agent workspace, fraud case management workspace, process fraud cases and tasks, fraud workload monitoring, high priority fraud cases, workspace landing page, open fraud cases, sla at risk] breadcrumb: [Use, Intelligent Servicing for Fraud, Banking applications, Financial Services Operations \(FSO\)] --- # Workspace for fraud agent The Intelligent Servicing for Fraud workspace provides a single location for fraud agent to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues. On the workspace landing page, you can get a quick overview of the cases and tasks that you and your team are working on. The widgets helps you and your team to monitor your workload, focus on high-priority items, and easily navigate across your responsibilities. **Note:** The widgets and the data that are displayed in the widgets depend on your role. The following is an example of the workspace landing page for the fraud agent. \[Omitted image "fraud-agent-workspace.png"\] Alt text: Example landing page in workspace for fraud agent showing number and list of open cases, as well as indicators such as SLA at risk and breached.
| title | Workspace for fraud agent |
| description | The Intelligent Servicing for Fraud workspace provides a single location for fraud agent to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/financial-services-operations/intelligent-servicing-for-fraud/workspace-for-fraud-agent.html |
| release | brazil |
| product | Intelligent Servicing for Fraud |
| classification | intelligent-servicing-for-fraud |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | workspace for fraud agentfraud agent workspacefraud case management workspaceprocess fraud cases and tasksfraud workload monitoringhigh priority fraud casesworkspace landing pageopen fraud casessla at risk |
| breadcrumb | UseIntelligent Servicing for FraudBanking applicationsFinancial Services Operations \(FSO\) |