Intelligent Servicing For Fraud

Assign roles to control access to features, capabilities, and data in the Intelligent Servicing for Fraud application.

You can set up your implementation for the Intelligent Servicing for Fraud application by installing the application, importing financial services data, and reviewing and configuring the components that are installed with the application.

By using the Intelligent Servicing for Fraud application, you can review the alert details that are flagged by external systems, review the cases that are reported by customers, investigate the alert cases that are reported by customers, and move the case to a final case disposition.

You can install the Intelligent Servicing for Fraud application (sn_bom_fraud) if you have the admin role. The application includes the demo data and installs that are related to ServiceNow Store applications and plugins if they aren’t already installed.

Several types of components are installed with the activation of the Intelligent Servicing for Fraud (sn_bom_fraud) plugin, including tables, user roles, and scheduled jobs.

Intelligent Servicing for Fraud contains a preconfigured dashboard with actionable data visualizations that can help your organization improve your business processes and quantify the value of self-service.

With ServiceNow Intelligent Servicing for Fraud, you can create cases for suspicious fraud alerts from an alert detection system, a fraud case reported by a customer, or an external source such as a law enforcement agency or a regulator.

Collect all required information and documents from the customer and submit the fraud case request to the back-office agents so that you can begin the fulfillment process.

Learn how fraud agents and managers use the Intelligent Servicing for Fraud application to initiate, investigate, and resolve fraud cases.

Use card fraud to work on a fraud case that is created for reviewing alerts that are flagged by customers or from external sources, ensure that any outstanding tasks are completed, and the cases are investigated and resolved.

Use card fraud by alert to work on a fraud case that is created for processing alerts that are received from an external fraud detection system, ensure that any outstanding tasks are completed, and the cases are investigated and resolved.

The Intelligent Servicing for Fraud workspace provides a single location for fraud agent to process cases and tasks. Agents can use it to respond to all task types, view the full context of an issue, and get relevant recommendations to resolve issues.

Managers can use Intelligent Servicing for Fraud workspace to view the cases and tasks, approve or reject records sent to them for review, and track their related activities. Also, you can view the performance analytics dashboard and process optimization.