Create an AI case in the AI Risk and Compliance workspace

task brazil Updated Sep 10, 2026 2 min read create-ai-case-in-the-ai-risk-and-compliance-workspace.md

Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

Before you begin

Role required: sn_ai_case_mgmt.ai_case_business_user or sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

Procedure

Navigate to All > AI Risk and Compliance > AI Risk and Compliance Workspace.
On the AI cases dashboard, on the AI cases tab, select Create AI case.
On the form, fill in the fields.

For a description of the field values on the Create New AI case form, see Create New AI case form.
Select Save.

The form is saved and an AI case is created.

Result

The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

What to do next

After the AI case is created, it is routed to the case team and enters the New state for triage. The assigned AI Case Analyst begins investigation and may request additional information. For more information about the case workflow, see AI cases and inquiries. If an assessment is needed, see Initiate AI assessment on an AI asset.

Create New AI case form
Use the Create New AI case form in the AI Risk and Compliance workspace to report an AI case with the necessary details.

Parent Topic:Using AI Risk and Compliance

Create an AI issue in the AI Risk and Compliance workspace

AI cases and inquiries

Keywords create AI caseAI case managementAI Risk and Compliance workspace

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---
title: Create an AI case in the AI Risk and Compliance workspace
description: Create an AI case in the AI Risk and Compliance workspace by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/ai-risk-management/create-ai-case-in-the-ai-risk-and-compliance-workspace.html
release: brazil
product: AI Risk Management
classification: ai-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [create AI case, AI case management, AI Risk and Compliance workspace]
breadcrumb: [Use, AI Risk and Compliance, Governance, Risk, and Compliance]
---

# Create an AI case in the AI Risk and Compliance workspace

## Before you begin

Role required: sn\_ai\_case\_mgmt.ai\_case\_business\_user or sn\_ai\_case\_mgmt.ai\_case\_analyst or sn\_ai\_case\_mgmt.ai\_case\_manager

## Procedure

1. Navigate to **All** &gt; **AI Risk and Compliance** &gt; **AI Risk and Compliance Workspace**.

2. On the AI cases dashboard, on the **AI cases** tab, select **Create AI case**.

3. On the form, fill in the fields.

For a description of the field values on the Create New AI case form, see [Create New AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/create-new-ai-case-form.md).

4. Select **Save**.

The form is saved and an AI case is created.

## Result

The case is assigned to the AI case team and it provides the insights and support you need. A user with the AI Risk and Compliance Analyst role or AI Case Analyst role works on the AI case created.

An AI case passes through: New, Triage, Investigate, Resolve, Post case review, and Close states.

## What to do next

After the AI case is created, it is routed to the case team and enters the **New** state for triage. The assigned AI Case Analyst begins investigation and may request additional information. For more information about the case workflow, see [AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md). If an assessment is needed, see [Initiate AI assessment on an AI asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/initiate-assessment-on-an-ai-asset.md).

- **[Create New AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/create-new-ai-case-form.md)**
Use the Create New AI case form in the AI Risk and Compliance workspace to report an AI case with the necessary details.

**Parent Topic:**[Using AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/using-ai-risk-and-compliance.md)

**Related topics**

[Report an AI case from the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/report-ai-case.md)

[Create an AI issue in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/create-ai-issue-in-the-ai-risk-and-compliance-workspace.md)

[AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md)