Report an AI case from the Employee Center
Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.
Before you begin
Role required: sn_ai_case_mgmt.ai_case_business_user
Procedure
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Navigate to All > Self-Service > Employee Center.
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Select Help center > Technology services on the Employee Center landing page.
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Select AI assets from the Technology services topics section and then select the Report an AI case card.
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On the form, fill in the fields.
For a description of the field values on the Report an AI case form, see Report an AI case form.
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To add attachments, select Add attachments.
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To save the form as a draft and edit it later, select Save as Draft.
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Select Submit.
The form is saved and an AI case is created.
Result
The AI case is assigned to the AI Risk and Compliance team for review.
An AI case passes through the New, Triage, Investigate, Resolve, Post case review, and Close states.
Tip:
Email notifications are automatically sent to case analysts and stakeholders when an AI case is created, updated, or reassigned. For more information on email notifications in AI Risk and Compliance, see Email notifications.
What to do next
After an AI case is submitted, next steps vary depending on your role.
AI Case Business Users [sn_ai_case_mgmt.ai_case_business_user] may need to provide clarification or additional information on the AI case they submitted. They can view case progress and add comments or supporting attachments. They can also respond to follow-up questions from the AI Risk and Compliance team. To view comments and changes, open the AI case from the My Requests page in the Employee Center.
AI Case Analysts [sn_ai_case_mgmt.ai_case_analyst] review newly created AI cases. They validate scope and severity and determine appropriate next steps. During triage and investigation, analysts may request additional details from the submitter. They investigate impacted AI assets, models, or datasets and initiate assessments or related follow-up activities.
AI Case Managers [sn_ai_case_mgmt.ai_case_manager] oversee AI cases across the organization to help verify consistent tracking, timely investigation, and proper resolution.
For more information, see AI cases and inquiries and AI governance life cycle.
- Report an AI case form
Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.
Parent Topic:Using AI Risk and Compliance
Related topics
---
title: Report an AI case from the Employee Center
description: Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/ai-risk-management/report-ai-case.html
release: brazil
product: AI Risk Management
classification: ai-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
keywords: [report AI case, Employee Center, AI case submission]
breadcrumb: [Use, AI Risk and Compliance, Governance, Risk, and Compliance]
---
# Report an AI case from the Employee Center
Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files.
## Before you begin
Role required: sn\_ai\_case\_mgmt.ai\_case\_business\_user
## Procedure
1. Navigate to **All** > **Self-Service** > **Employee Center**.
2. Select **Help center** > **Technology services** on the Employee Center landing page.
3. Select **AI assets** from the Technology services topics section and then select the **Report an AI case** card.
4. On the form, fill in the fields.
For a description of the field values on the Report an AI case form, see [Report an AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/report-ai-case-form.md).
5. To add attachments, select **Add attachments**.
6. To save the form as a draft and edit it later, select **Save as Draft**.
7. Select **Submit**.
The form is saved and an AI case is created.
## Result
The AI case is assigned to the AI Risk and Compliance team for review.
An AI case passes through the New, Triage, Investigate, Resolve, Post case review, and Close states.
**Tip:**
Email notifications are automatically sent to case analysts and stakeholders when an AI case is created, updated, or reassigned. For more information on email notifications in AI Risk and Compliance, see [Email notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/airc_email_notifications.md).
## What to do next
After an AI case is submitted, next steps vary depending on your role.
AI Case Business Users \[sn\_ai\_case\_mgmt.ai\_case\_business\_user\] may need to provide clarification or additional information on the AI case they submitted. They can view case progress and add comments or supporting attachments. They can also respond to follow-up questions from the AI Risk and Compliance team. To view comments and changes, open the AI case from the My Requests page in the Employee Center.
AI Case Analysts \[sn\_ai\_case\_mgmt.ai\_case\_analyst\] review newly created AI cases. They validate scope and severity and determine appropriate next steps. During triage and investigation, analysts may request additional details from the submitter. They investigate impacted AI assets, models, or datasets and initiate assessments or related follow-up activities.
AI Case Managers \[sn\_ai\_case\_mgmt.ai\_case\_manager\] oversee AI cases across the organization to help verify consistent tracking, timely investigation, and proper resolution.
For more information, see [AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md) and [AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md).
- **[Report an AI case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/report-ai-case-form.md)**
Use the Report an AI case form in the Employee Center to report an AI case with the necessary details.
**Parent Topic:**[Using AI Risk and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/using-ai-risk-and-compliance.md)
**Related topics**
[Create an AI case in the AI Risk and Compliance workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/create-ai-case-in-the-ai-risk-and-compliance-workspace.md)
[AI cases and inquiries](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/airc-cases-inquiries.md)
[AI governance life cycle](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/ai-risk-management/ai-gov-lifecycle.md)
| title | Report an AI case from the Employee Center |
| description | Report an AI case by describing the system behavior, affected users, and relevant data, and attach supporting files. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/governance-risk-compliance/ai-risk-management/report-ai-case.html |
| release | brazil |
| product | AI Risk Management |
| classification | ai-risk-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| keywords | report AI caseEmployee CenterAI case submission |
| breadcrumb | UseAI Risk and ComplianceGovernanceRiskand Compliance |