Work on a case task

---
title: Work on a case task
description: As a case task owner, accept the task, provide the details requested by the case analyst, and submit it for a review. If a case task is assigned to an assignment group, and not to a specific user, then any user who is a part of the assignment group can accept the task and work on it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/governance-risk-compliance/privacy-workspace/accept-a-case-task.html
release: brazil
product: Privacy Workspace
classification: privacy-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Case task workflow, Use, Privacy Case Management, Privacy Management, Governance, Risk, and Compliance]
---

# Work on a case task

As a case task owner, accept the task, provide the details requested by the case analyst, and submit it for a review. If a case task is assigned to an assignment group, and not to a specific user, then any user who is a part of the assignment group can accept the task and work on it.

## Before you begin

Role required: sn\_privacy\_case.privacy\_case\_business\_user

## About this task

If a case task is of type **Assessment**, a case requires the case task owner to take an assessment to determine losses incurred from a case. In this case, the task owner can accept the work and then take the assessment. If the case task is of type **Investigation** or **Others**, the case task owner can accept the task, provide their observations, and submit the case for review to the case analyst.

## Procedure

1.  Navigate to **Self Service** > **Employee Center**.

2.  Access your task from the **My tasks** module.

3.  Open the task assigned to you.

4.  Select **Accept work** .

5.  In the confirmation dialog box, select **Accept work**.

6.  Depending on your case task type, perform the following steps.

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Choice

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Steps

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**If the task is of type Assessment**

</td><td>

1.  Select **Take assessment**.
2.  Respond to the questions in the assessment.
3.  Select **Submit**.
4.  Save the **Save**.


</td></tr><tr><td id="d64044e169">

**If the task is of type Investigation or Others**

</td><td>

1.  In the Observations field, provide your comments.
2.  Select **Save**.
3.  Select **Ready for review**.
4.  In the confirmation dialog box, provide your comments.
5.  Select **Ready for review**.


</td></tr></tbody>
</table>
## What to do next

1.  [Create or manage an information object within a processing activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/create-manage-io-on-pa.md).
2.  [Add key stakeholders to a processing activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-stakeholders-to-a-pa.md).
3.  [Add impacted areas to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-impacted-areas.md).
4.  [Add related areas to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-related-areas.md).
5.  [Add causes and consequences to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-causes-consequences.md).
6.  [Add regulations to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-regulations.md).
7.  [Add issues to a case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/add-issues.md).

-   **[Reassign an assessment type case task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/reassign-a-case-task.md)**  
Reassign an **Assessment type** case task to another user. A case analyst or a case task owner can reassign a task to another case task owner, if required.
-   **[Review and close a case task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/review-a-case-task.md)**  
Review a case task after a case task owner provides their responses and observations for the case.

**Parent Topic:**[Case task workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/governance-risk-compliance/privacy-workspace/case-task-workflow.md)