Setting up roles and responsibilities in Care Team Operations for Facilities

concept brazil Updated Sep 10, 2026 1 min read hco-facilities-set-up-roles-responsibilities.md

To manage access effectively in Care Team Operations for Facilities, first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation (SMF) but are adapted for Healthcare Operations-specific use cases.

To understand how roles and responsibilities function in Healthcare Operations, see Setting up roles and responsibilities for Healthcare Operations users.

The following roles and responsibilities are included with Care Team Operations for Facilities:

Role	Responsibility	Description
sn_cto_facilities.loc_support_agent	Support Department AgentInherits Location Support Agent responsibility from Service Model Foundation.	Can view/resolve all cases under their assignment group, tracks, and fulfill cases.

## What to do next

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---
title: Setting up roles and responsibilities in Care Team Operations for Facilities
description: To manage access effectively in Care Team Operations for Facilities, first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation \(SMF\) but are adapted for Healthcare Operations-specific use cases.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/healthcare-life-sciences/hco-facilities-set-up-roles-responsibilities.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Care Team Operations for Facilities, Healthcare Operations, Healthcare and Life Sciences]
---

# Setting up roles and responsibilities in Care Team Operations for Facilities

To manage access effectively in Care Team Operations for Facilities, first understand how roles and responsibilities work together. These concepts build on the Service Model Foundation \(SMF\) but are adapted for Healthcare Operations-specific use cases.

To understand how roles and responsibilities function in Healthcare Operations, see [Setting up roles and responsibilities for Healthcare Operations users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/healthcare-operations-core/cto-setting-up-roles-responsibilities.md).

The following roles and responsibilities are included with Care Team Operations for Facilities:

<table id="table_wtz_5ks_jhc"><thead><tr><th>

Role

</th><th>

Responsibility

</th><th>

Description

</th></tr></thead><tbody><tr><td>

sn\_cto\_facilities.loc\_support\_agent

</td><td>

Support Department AgentInherits Location Support Agent responsibility from Service Model Foundation.

</td><td>

Can view/resolve all cases under their assignment group, tracks, and fulfill cases.

</td></tr></tbody>
</table>## What to do next

1.  [Set up roles for Care Team Operations for Facilities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/cto-facilities-assign-roles.md)
2.  [Assign responsibilities to Care Team Operations for Facilities users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/healthcare-life-sciences/cto-facilities-assign-roles_0.md)