Set up triggers for the Vonage spoke

---
title: Set up triggers for the Vonage spoke
description: Set up triggers for the Vonage spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.Configure endpoint for webhooks in the Vonage that support the token authentication.Add the endpoint URL that is generated in your ServiceNow instance in the Vonage API Dashboard to enable webhooks to connect with your ServiceNow instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/integrate-applications/integration-hub/set-up-triggers-vonage.html
release: brazil
product: Integration Hub
classification: integration-hub
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 2
breadcrumb: [Vonage Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric]
---

# Set up triggers for the Vonage spoke

Set up triggers for the Vonage spoke for the required events. The endpoint enables webhooks to connect with your ServiceNow instance.

## Configure triggers in ServiceNow instance

Configure endpoint for webhooks in the Vonage that support the token authentication.

### Before you begin

Role required: flow\_designer and connection\_admin

### Procedure

1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.

2.  Click the **Integrations** tab and select **Connections**.

3.  Toggle and enable the **Inbound** connections

4.  Locate the **Vonage Spoke** endpoint and click **View Details**.

5.  Select either of the endpoints.

    |Endpoint|Description|
    |--------|-----------|
    |**Vonage External Trigger**|External trigger event sources which use token based authentication. All voice and text based triggers are supported with this endpoint.|
    |**Vonage External Trigger \(Hash\)**|External trigger event sources which use hash‑based authentication. All RCS message and Whatsapp message triggers are supported with this endpoint.|

    1.  If you select the **Vonage External Trigger** end point, click **Configure**.

    2.  Select the user who can trigger the endpoint and click **Activate**.

        \[Omitted image "vonage-spk-endpoint-activate.png"\] Alt text: During the Vonage webhook configuration, select user profile, activate the endpoint, then copy the generated URL and paste it in your Vonage account.

    3.  Copy the generated endpoint URL.

    1.  If you select the **Vonage External Trigger \(Hash\)** end point, click **Configure**.

    2.  Select the user who can trigger the endpoint and [copy paste the Signature Secret](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/integration-hub/setup-vonage-spoke.md) in the Secret field.

    3.  Click **Activate**.

        \[Omitted image "vonage-spoke-connection-hash.png"\] Alt text: Vonage external trigger that uses hash authentication

    4.  Copy the generated endpoint URL.

6.  Verify that the selected endpoint is working.


## Add the endpoint URL in Vonage

Add the endpoint URL that is generated in your ServiceNow instance in the Vonage API Dashboard to enable webhooks to connect with your ServiceNow instance.

### Before you begin

Role required: admin

### Procedure

1.  Log in to your Vonage API Dashboard.

2.  Navigate to **CONTROL** > **API Settings**.

    \[Omitted image "vonage-spoke-webhooks.png"\] Alt text: Configuring webhook URLs in Vonage

3.  Under **Default SMS Setting**, locate the webhook URL fields.

4.  In the webhook URL field, paste the generated endpoint URL.

    |Field|Description|
    |-----|-----------|
    |Delivery receipts \(DLR\) webhooks|Endpoint URL that was generated after you [Configure triggers in ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/integration-hub/set-up-triggers-vonage.md) to receive delivery status updates.|
    |Inbound SMS webhooksvo|Endpoint URL that was generated after you [Configure triggers in ServiceNow instance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/integrate-applications/integration-hub/set-up-triggers-vonage.md) to receive inbound messages.|

5.  Click **Save** to save the changes.

6.  To configure webhooks for call management, navigate to **BUILD** > **Applications** > **Create a new application**.

    \[Omitted image "vonage-spoke-applications.png"\] Alt text: Creating an application in Vonage

7.  While creating an application, toggle the Voice option under Capabilities.

8.  Copy the URL generated in your ServiceNow instance and paste it as the Answer URL and Event URL and click **Save**.

    \[Omitted image "vonage-spoke-capabilities.png"\] Alt text: Configuring voice capabilities in Vonage