Edit a use case

task brazil Updated Mar 12, 2026 1 min read edit-use-case.md
Raw file servicenow.com

Update an existing use case to modify its name, fields, tables, questions, integrations, and flows. Use cases marked as read-only must be copied before you can edit them.

Before you begin

Role required: DocIntel Admin [sn_docintel.admin] or DocIntel Manager [sn_docintel.manager] role

About this task

Use cases marked as read-only can't be edited. To edit a read-only use case, first make a copy of it. For more information, see Copy a use case.

Procedure

  1. Navigate to All > Now Assist Admin > Skills.

  2. In the workflow list, select Platform.

  3. In the Platform skills list, find a applicable skill.

  4. Select Edit in the options menu ([Omitted image "cu-options-menu.png"] Alt text:) for that skill.

  5. In the row of the use case you want to edit, select Edit in the options menu ([Omitted image "cu-options-menu.png"] Alt text: Options menu icon ).

  6. Make changes as needed.

    For more information on use case setup, see Set up a use case.

Parent Topic:Manage use case

Keywords Now AssistGen AIGenerative AIDocument Intelligence
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