Copy a use case
Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows.
Before you begin
Role required: sn_docintel.manager or sn_docintel.admin
Procedure
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Navigate to All > AI Admin Hub > Skills.
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In the workflow list, select Platform.
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In the Platform skills list, locate the skill that contains the use case you want to copy.
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In the options menu ([Omitted image "cu-options-menu.png"] Alt text:), select Edit.
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In the options menu ([Omitted image "cu-options-menu.png"] Alt text:) for the use case you want to copy, select Make a copy.
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In the confirmation dialog, select Make a copy.
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Select Continue.
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In the Name field, enter a name for the use case.
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Select Make a copy.
Result
The copied use case appears in the use cases list.
What to do next
Edit the new use case to make any necessary changes, then test it to confirm it works as expected. For steps to edit a use case, see Edit a use case.
Parent Topic:Manage use case
--- title: Copy a use case description: Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows. locale: en-US canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/make-copy-use-case.html release: brazil topic_type: task last_updated: "2026-03-12" reading_time_minutes: 1 keywords: [Now Assist, Gen AI, Generative AI, Document Intelligence] breadcrumb: [Manage use case, Information Extraction skill, Configure, Content Understanding, Generative AI skills, Enable AI Experiences] --- # Copy a use case Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows. ## Before you begin Role required: sn\_docintel.manager or sn\_docintel.admin ## Procedure 1. Navigate to **All** > **AI Admin Hub** > **Skills**. 2. In the workflow list, select **Platform**. 3. In the Platform skills list, locate the skill that contains the use case you want to copy. 4. In the options menu \(\[Omitted image "cu-options-menu.png"\] Alt text:\), select **Edit**. 5. In the options menu \(\[Omitted image "cu-options-menu.png"\] Alt text:\) for the use case you want to copy, select **Make a copy**. 6. In the confirmation dialog, select **Make a copy**. 7. Select **Continue**. 8. In the **Name** field, enter a name for the use case. 9. Select **Make a copy**. ## Result The copied use case appears in the use cases list. ## What to do next Edit the new use case to make any necessary changes, then test it to confirm it works as expected. For steps to edit a use case, see [Edit a use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/edit-use-case.md). **Parent Topic:**[Manage use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/manage-use-case.md)
| title | Copy a use case |
| description | Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/make-copy-use-case.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-03-12 |
| reading_time_minutes | 1 |
| keywords | Now AssistGen AIGenerative AIDocument Intelligence |
| breadcrumb | Manage use caseInformation Extraction skillConfigureContent UnderstandingGenerative AI skillsEnable AI Experiences |