Knowledge Graph

View and manage Enterprise Graph schema, select tables and test the schema with Knowledge Graph Designer.

Open Graph Query Builder directly from drop-down menu options on the home page of ServiceNow UI or from the Query Builder section within Knowledge Graph Designer.

Use Knowledge Graph Designer to create, edit, and manage Knowledge Graph schema.

Add, edit, or delete edges that connect the nodes to customize a Knowledge Graph schema.

Add or delete a node from an existing Knowledge Graph schema.

AI instructions add more business context to natural language queries. They guide users and promote responses that more closely align with their needs and expectations.

Use Graph Query Builder to build a query by selecting the entities and their relationship, apply filters, choose the output columns and run the query.

You can also ask a question in natural language, the Graph Query Builder populates the query in the builder and runs it to get results.

Configuration item (CI) Relationships enable Knowledge Graph to answer natural language questions about service dependencies and infrastructure topology by storing typed parent-child relationships between CMDB configuration items.

Choose which large language model (LLM) service provider for Knowledge Graph.

Plan and configure Knowledge Graph implementation.

Create a copy of a Knowledge Graph schema and duplicate it for further customization.

Create Knowledge Graph tags for Now Assist Virtual Agent, AI agent or Now Assist panel Enterprise Graph using Knowledge Graph Designer to improve accuracy of natural language queries.

Use Microsoft SharePoint for fetching user-specific external data, such as shared files, from external services through a Knowledge Graph API.

Create customized Knowledge Graph schema that will be used by Virtual Agent, AI Agents and ServiceNow Otto Panel.

Review Knowledge Graph logs and history to analyze performance and diagnose issues.

Edit a Knowledge Graph schema to customize or update the existing schema details.

Knowledge Graph integrates with ServiceNow Otto for Virtual Agent and ServiceNow Otto panel to provide personalized, permission-aware responses based on user context, relationships, and enterprise data.

Knowledge Graph provides a connected representation of data that maps entities and their relationships, adding context and meaning to information to enable intelligent search, insights, and AI-driven experiences.

Use Enterprise Graph for accurate natural language query responses, across the entire database.

Setup and use Enterprise Graph Schema, a unified Knowledge Graph schema, that captures all the ServiceNow and third-party tables and their connections.

This user can create and update Knowledge Graph schema using Knowledge Graph designer.

The Knowledge Graph integration with MCP server provides a secure and governed access to Knowledge Graph functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers.

The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.

Certain roles are required to use Knowledge Graph functionality.

The prebuilt integrations of Knowledge Graph, improve live agent productivity by assisting AI agents in performing tasks and answering user queries.

Edit or delete Knowledge Graph tags for Now Assist Virtual Agent, AI agent or Now Assist Panel Enterprise Graph use case.

View example use cases of some natural language queries used in Knowledge Graph and Enterprise Graph.

Knowledge Graph uses the following terminologies.

Save and share a successfully run query to load and rerun it later in Graph Query Builder

Choose one or multiple nodes to view in the Enterprise graph canvas.

Use these steps to setup Enterprise graph in sub-production instance manually.

Use Knowledge graph tags to mark the key tables, that are important for answering natural language questions for specific use cases.

Promote functionality by entering a query and testing the Knowledge Graph schema.

Promote functionality by entering a query and testing the Enterprise Graph schema.

Graph Query Builder provides a visual interface for building and running Knowledge Graph queries without writing code. You can also use natural language to generate queries.

Use Knowledge Graph Designer to create customized Knowledge Graph schema that consist of nodes and edges.

Use Knowledge Graph Designer to view and manage Enterprise Graph schema

Knowledge Graph supports Workflow Data Fabric to fetch third party information securely without copying the data.