ServiceNow Otto panel system properties

reference brazil Updated Sep 10, 2026 1 min read nap-sys-props.md

Use system properties to customize ServiceNow Otto panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table.

Property	Description
sn_nowassist_va_enable_nap_aix_experience	Enabled and integrated chat is available for customers to choose from.
sn_nowassist_va_enable_nap_aix_experience	Disabled, integrated chat is not available for customers to choose from.

Parent Topic:AI Admin Hub reference

24 lines · 1.3 KB Wrap lines

---
title: ServiceNow Otto panel system properties
description: Use system properties to customize ServiceNow Otto panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property \[sys\_properties\] table.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/nap-sys-props.html
release: brazil
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI Admin Hub reference, AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# ServiceNow Otto panel system properties

Use system properties to customize ServiceNow Otto panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property \[sys\_properties\] table.

|Property|Description|
|--------|-----------|
|sn\_nowassist\_va\_enable\_nap\_aix\_experience|Enabled and integrated chat is available for customers to choose from.|
|sn\_nowassist\_va\_enable\_nap\_aix\_experience|Disabled, integrated chat is not available for customers to choose from.|

**Parent Topic:**[AI Admin Hub reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-reference-landing.md)