AI Admin Hub reference

concept brazil Updated Sep 28, 2026 2 min read now-assist-reference-landing.md

Reference topics include information about user roles, data usage, and domain separation for AI Admin Hub.

Default and target model version
Model version is the large language model version a skill uses to route requests to process users' queries. Default model version is where all the requests route to by default. This is pre-set by ServiceNow®. A target model version is chosen to route your requests to a different version at run-time, rather than using the default version.
Domain separation in the AI Admin Hub console
Domain separation is supported for the AI Admin Hub console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Domain separation in ServiceNow Otto panel
Domain separation is supported for ServiceNow Otto panel. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
Fetch end points in Now Assist Conversational Help skills
The Now Assist Conversational Help skills architecture solves latency by fetching answers hosted at the nearest location, which is best suited to the user.
AI Admin Hub roles
Certain roles are required to use AI Admin Hub functionality. The base admin (sys_admin) role does not automatically grant or include the following roles, so assign these directly to users who require them.
User data usage policy for Now Assist
Now Assist is designed to keep user data safe and secure. You can also mask sensitive data or opt-out of sharing data for model improvements.
Troubleshoot an AI skill
Run diagnostics for a skill on the AI Admin Hub console to get information about the status of your skill configuration. The availability of diagnostics depends on the skill.
ServiceNow Otto panel system properties
Use system properties to customize ServiceNow Otto panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property [sys_properties] table.

Keywords Now Assistreferenceuser rolesdata usagedomain separationGenerative AIGen AI

37 lines · 4.1 KB Wrap lines

---
title: AI Admin Hub reference
description: Reference topics include information about user roles, data usage, and domain separation for AI Admin Hub.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/now-assist-reference-landing.html
release: brazil
topic_type: concept
last_updated: "2026-09-28"
reading_time_minutes: 2
keywords: [Now Assist, reference, user roles, data usage, domain separation, Generative AI, Gen AI]
breadcrumb: [AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# AI Admin Hub reference

Reference topics include information about user roles, data usage, and domain separation for AI Admin Hub.

- **[Default and target model version](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/default-and-target-model-model-version.md)**
Model version is the large language model version a skill uses to route requests to process users' queries. Default model version is where all the requests route to by default. This is pre-set by ServiceNow®. A target model version is chosen to route your requests to a different version at run-time, rather than using the default version.
- **[Domain separation in the AI Admin Hub console](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/domain-separation-in-the-now-assist-admin-console.md)**
Domain separation is supported for the AI Admin Hub console. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
- **[Domain separation in ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/now-assist-panel-domain-separation.md)**
Domain separation is supported for ServiceNow Otto panel. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
- **[Fetch end points in Now Assist Conversational Help skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/fetch-end-points-in-conversational-help-skill.md)**
The Now Assist Conversational Help skills architecture solves latency by fetching answers hosted at the nearest location, which is best suited to the user.
- **[AI Admin Hub roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/roles-installed-with-now-assist-admin.md)**
Certain roles are required to use AI Admin Hub functionality. The base admin \(sys\_admin\) role does not automatically grant or include the following roles, so assign these directly to users who require them.
- **[User data usage policy for Now Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/user-data-usage-policy-now-assist.md)**
Now Assist is designed to keep user data safe and secure. You can also mask sensitive data or opt-out of sharing data for model improvements.
- **[Troubleshoot an AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/troubleshoot-a-now-assist-skill.md)**
Run diagnostics for a skill on the AI Admin Hub console to get information about the status of your skill configuration. The availability of diagnostics depends on the skill.
- **[ServiceNow Otto panel system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/nap-sys-props.md)**
Use system properties to customize ServiceNow Otto panel. Some properties are available on a system properties form, but some lesser-used properties are available only from the System Property \[sys\_properties\] table.

**Parent Topic:**[AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-now-assist-landing.md)