Run individual assessment scheduled jobs

task brazil Updated Nov 6, 2026 1 min read run-genai-individual-assessment-scheduled-job.md
Raw file servicenow.com

Use individual scheduled jobs to assess readiness for generative and agentic AI implementations across your instance.

Before you begin

Important: The AI Readiness Evaluation store application is being prepared for deprecation. The readiness assessment capability is now available as a native in-platform feature within the AI Admin Center application. For more information, see AI Admin Center (formerly Now Assist Center).

Role required: admin

About this task

The ServiceNow AI Platform provides scheduled jobs that assess your instance readiness for generative and agentic AI. The following individual scheduled jobs are available:

  • AI Assessment - Virtual Agent
  • AI Assessment - ITSM
  • AI Assessment - HRSD
  • AI Assessment - CSM
  • AI Assessment - AI Search
  • AgenticAIHRSDAssessment
  • AgenticAICSMAssessment
  • agentic AI Assessment - ITSM - Change Request

Procedure

  1. Navigate to All > System Definition > Scheduled Jobs.

  2. Filter the list by setting Application to AI Readiness Evaluation.

  3. Select the job that you want to run.

  4. Select Execute Now.

What to do next

Important:

For the Virtual Agent assessment to yield results, the following plugins must be active on your instance:

  • Virtual Agent (com.glide.cs.chatbot)
  • Catalog Conversational Coverage (sn_catalog_con_cov)

The Virtual Agent assessment requires the Catalog Conversational Coverage (sn_catalog_con_cov) plugin required for the assessment to run. For more information on Now Assist in Conversational Catalog Request, see AI in Conversational Catalog Request.

Keywords Now Assistagentic AIreadiness evaluationassessmentscheduled jobs
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