Now Assist Readiness Evaluation

The AI Readiness Evaluation dashboard's Agentic AO AI - Assessment tab helps determine agentic AI readiness for IT Service Management (ITSM) and Customer Service Management (CSM) by delivering automated, data-driven insights.

The AI Readiness Evaluation app shows you a high-level overview of your go or no-go status for your organization's readiness to implement agentic AI, generative AI, or both.

Before you can review the Now Assist assessments in Workspaces AI Readiness Evaluation , you must first complete the configuration for the five HRSD jobs.

Run the scheduled jobs and complete the AI Readiness Evaluation guided setup configuration steps before viewing the generative AI and agentic AI assessment results.

The AI Readiness Evaluation app automates assessment processes, evaluates data readiness impacting implementation, and provides actionable insights to promote adopting AI quickly. The app enables you to assess whether updates, installations, or customizations of your instance could affect implementation. The assessments provide direct hyperlinks to improve any issues found.

Use system properties to customize your readiness assessment results. Access these properties from the System Property [sys_properties] table.

The AI Readiness Evaluation dashboard's AI Assessment dashboard tab helps determine generative AI readiness by delivering automated, data-driven insights.

The AI Readiness Evaluation app helps prepare your organization for implementing agentic AI for ITSM and CSM, and five other jobs.

AI Readiness Evaluation admins and implementers can work with select system properties for additional customization.

This automated assessment process evaluates potential implementation impacts and provides actionable insights for agentic AI in ServiceNow Otto for IT Service Management (ITSM) and ServiceNow Otto for Customer Service Management (CSM).

This automated assessment process evaluates potential implementation impacts and provides actionable insights for your AI products.

Before you can view the agentic AI or generative AI assessment results, you must first run the GenAI/AgenticAI Assessment scheduled job.

Use individual scheduled jobs to assess readiness for generative and agentic AI implementations across your instance.

The AI Readiness Evaluation dashboard comes with two dashboard tabs: Agentic AI - Assessment and AI Assessment.

The AI Readiness Evaluation app helps you find actionable items in your implementation preparation and provides direct hyperlinks to improve upon those gaps.