Clone and edit a ServiceNow skill

task brazil Updated Sep 23, 2026 2 min read clone-and-edit-servicenow-skill.md
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Clone an eligible skill provided in ServiceNow Otto applications in AI Skill Kit so that you can edit its prompt or change its AI service provider. Editing the prompt lets you control the format and content of the large language model (LLM) response.

Before you begin

Role required: sn_skill_builder.admin

Procedure

  1. Navigate to All > AI Skill Kit > Home.

  2. Select ServiceNow skills

  3. Select the ServiceNow skill that you want to clone.

  4. Select Clone Skill.

  5. On the form, fill in the fields.

Field

Description

Skill name

Name of the skill.

Description

Description of the skill.

Default provider

Available providers:- Now LLM Service

  • External LLM
    • Spokes
    • Custom LLM

For more information on setting up a custom large language model (LLM), see Configure a generic large language model (LLM) connector

Available prebuilt spokes that enable you to connect with an external LLM:

  • Microsoft Azure OpenAI Generative AI Spoke
  • OpenAI Generative AI Spoke
  • Aleph Alpha
  • IBM watsonx
  • Google Gemini (MakerSuite and Vertex AI) Note: The spokes don't consume Integration Hub transactions. The spokes consume assists.

Provider API

Provider of the API for the selected LLM.

6. Select **Clone**.
**Note:** When you clone a skill, you can't change the skill outputs, tools, or deployment settings.
  1. Select the edit icon to add skill inputs.

    Section Description
    Base input table fields Each skill relies on a base input table and input fields with descriptions to provide context for the LLM to generate a response.
    Rule conditions Rule conditions determine when the input template is used. By default, record state determines which input template the LLM uses.
    Additional input data sources You can add input data sources such as related tables, activity streams, and relationships to provide more context to the LLM. You can also add rule conditions to these additional data sources.
  2. Select Clone prompt to edit the prompt.

    The list shows all prompts that use the same supporting skill for each provider.

  3. Add Prompt usage conditions.

    Prompt usage conditions determine when a prompt runs.

  4. To test the prompt, select Run test and add test values.

  5. Select the Skill settings tab.

  6. In the General information section, select the toggle to change the default provider.

What to do next

Create your skill prompt. To learn more about creating a prompt, see Create a prompt.

After you clone and edit the skill and prompt, you can evaluate your prompt. To learn more about evaluating a prompt, see Evaluate a prompt.

Parent Topic:Create a skill

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