Now Assist Skill Kit

After you create and publish a custom skill, you must activate it in AI Admin Hub. Activating the skill enables you to trigger the skill within the UI.

Add and manage tools visually in the Tools editor, including decision branching, to execute different tools for your skill. Adding decision branches between tools enables you to define the conditions that must be met for a tool to run. If no conditions are met, the default branch's step is executed.

Add Document Intelligence as a tool in AI Skill Kit to extract structured data from documents as part of your skill's execution flow.

Add Predictive Intelligence as a tool in AI Skill Kit. Predictive Intelligence models predict values, estimate outcomes, and identify patterns that you can use to route work, populate forms, and estimate wait times.

Add a retriever to your skill to augment your prompts with relevant context from AI Search results.

Add a web search as a tool in AI Skill Kit to include web search results in your skill prompts.

Call a custom skill from a UI action script so that you can run the skill and use its output in your instance logic.

Clone an eligible skill provided in ServiceNow Otto applications in AI Skill Kit so that you can edit its prompt or change its AI service provider. Editing the prompt lets you control the format and content of the large language model (LLM) response.

Configure a skill prompt to set its large language model (LLM), the randomness of its responses, and its token limits.

Configure where a skill appears in AI Admin Hub, review general information, set security controls, choose a provider, and add evaluation metrics.

Configure prompts and skills for AI Skill Kit.

Create a custom skill for Otto. Custom skills extend the generative AI capabilities of Otto to fit your own use cases.

After you create a custom skill, create a prompt. The prompt defines the instructions that the skill sends to the LLM and the skill inputs that it uses.

A representative, appropriately sized, and isolated dataset gives you a reliable measure of how your skill prompt performs.

After you evaluate the prompt, you can deploy the custom skill and monitor its effectiveness.

Write a skill prompt that is specific, clear, and grounded in context so that the model is more likely to return the output that you expect.

Use the AI Skill Kit evaluation tools to measure how your skill prompts perform against a dataset, using automated metrics and human feedback.

Evaluate a skill prompt during development and again before deployment, using batches of test data and metrics that suit your use case.

As an AI developer, you can create custom skills with AI Skill Kit. For this example, create a custom skill for child incident summarization.

Use the AI Skill Kit plugin for ServiceNow Otto to create and activate custom prompts and skills for Otto.

Building a custom skill in AI Skill Kit follows five phases, from scoping the skill to deploying and monitoring it.

Look up the roles, general guidelines, and log tables that support custom skill development in AI Skill Kit.

Certain roles are required to use AI Skill Kit functionality.

Define an access control list (ACL) and role restrictions for every skill. The ACL limits which user roles can access and run the skill, and role restrictions limit the roles that the skill runs with.

AI Skill Kit is included in various ServiceNow Otto packages that cover your ability to build Otto skills.

Use ServiceNow AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts gives you greater flexibility with ServiceNow Otto's generative AI capabilities.

Finalize at least one prompt and publish your custom skill so that a Otto admin can activate it.

Configure chunking and reranking for a retriever that uses hybrid or semantic search to control how retrieved content is split, ranked, and passed to the LLM.

Scope a custom skill before you build it to define its requirements and expected outcomes.

After you create a prompt for your custom skill, test it before you finalize it to verify that it returns the expected results.

Use prompt assistance to start your prompt from an example in the prompt library or from a prompt that ServiceNow Otto generates.

Use AI Skill Kit to create and publish prompts and custom skills for Otto.

The web search custom skill performs an internet search to answer a query. Web search runs when the LLM and AI Search can't provide results or whenever web search mode is activated.