View the activity of an AI specialist in the legacy AI Agent Studio
View the task execution history of an AI specialist in AI Agent Studio to track where and when it plans and attempts executions. You can also give feedback on its performance.
Before you begin
Role required: sn_aia.admin
About this task
Monitoring AI specialist activity allows you to identify where your AI specialist is being used on which records.
For a given execution, you can rate the work of the AI specialist as either helpful (thumbs up) or not helpful (thumbs down) in the Feedback field.
Procedure
-
Navigate to All > AI Agent Studio > Create and manage.
-
In the AI specialists tab, select the AI specialist you want to view the activity of.
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Navigate to the Activity tab in the AI specialist guided setup.
[Omitted image "aiw-aias-activity.png"] Alt text: Activity page of an AI specialist with columns for associated record, state, state reason, assigned to, created time, and feedback
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Review the activity of the AI specialist.
AI specialist activity is presented as a filtered list that includes all records related to the AI specialist. You can add more filters to narrow down the activity further.
You can sort by any of the list columns by selecting the column name.
If the execution state is not Completed, a reason is given to explain the state. Possible reasons include "failed execution" or "no activity."
You can give feedback on any given activity item. Select the thumbs up icon [Omitted image "nap-thumbs-up.png"] Alt text: for positive feedback or the thumbs down icon [Omitted image "nap-thumbs-down.png"] Alt text: to give negative feedback. If you select the thumbs down icon, you can specify exactly why you have given it that rating. After selecting a reason, you can also add a comment to detail the issue further.
[Omitted image "aiw-aias-activity-neg-feedback.png"] Alt text: Negative feedback form with checkboxes for the reason for the rating, a comment field, and a Submit button
Possible reasons for negative feedback include:
- Missed important details
- Included irrelevant details
- Put details in the wrong places
- Made up things that didn't happen
- Other
What to do next
If you want to change which records the AI specialist picks up, you can change the capabilities or assignment groups in the AI specialist's profile. See Edit the profile of an AI specialist for more information.
To learn more about changing the specific tasks that the AI specialist performs on a record, see Edit the tasks of an AI specialist.
You can test the AI specialist on a specific record of your choosing by previewing the AI specialist.
---
title: View the activity of an AI specialist in the legacy AI Agent Studio
description: View the task execution history of an AI specialist in AI Agent Studio to track where and when it plans and attempts executions. You can also give feedback on its performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/intelligent-experiences/view-aiw-activity.html
release: brazil
topic_type: task
last_updated: "2026-10-13"
reading_time_minutes: 2
keywords: [AI specialist activity, AI specialist records]
breadcrumb: [Use in the legacy AI Agent Studio, Use, Autonomous Workforce, AI Agent Studio \(legacy\), AI agents and agentic workflows, Enable AI Experiences]
---
# View the activity of an AI specialist inthe legacy AI Agent Studio
View the task execution history of an AI specialist in AI Agent Studio to track where and when it plans and attempts executions. You can also give feedback on its performance.
## Before you begin
Role required: sn\_aia.admin
## About this task
Monitoring AI specialist activity allows you to identify where your AI specialist is being used on which records.
For a given execution, you can rate the work of the AI specialist as either helpful \(thumbs up\) or not helpful \(thumbs down\) in the **Feedback** field.
## Procedure
1. Navigate to **All** > **AI Agent Studio** > **Create and manage**.
2. In the **AI specialists** tab, select the AI specialist you want to view the activity of.
3. Navigate to the **Activity** tab in the AI specialist guided setup.
\[Omitted image "aiw-aias-activity.png"\] Alt text: Activity page of an AI specialist with columns for associated record, state, state reason, assigned to, created time, and feedback
4. Review the activity of the AI specialist.
AI specialist activity is presented as a filtered list that includes all records related to the AI specialist. You can add more filters to narrow down the activity further.
You can sort by any of the list columns by selecting the column name.
If the execution state is not **Completed**, a reason is given to explain the state. Possible reasons include "failed execution" or "no activity."
You can give feedback on any given activity item. Select the thumbs up icon \[Omitted image "nap-thumbs-up.png"\] Alt text: for positive feedback or the thumbs down icon \[Omitted image "nap-thumbs-down.png"\] Alt text: to give negative feedback. If you select the thumbs down icon, you can specify exactly why you have given it that rating. After selecting a reason, you can also add a comment to detail the issue further.
\[Omitted image "aiw-aias-activity-neg-feedback.png"\] Alt text: Negative feedback form with checkboxes for the reason for the rating, a comment field, and a Submit button
Possible reasons for negative feedback include:
- Missed important details
- Included irrelevant details
- Put details in the wrong places
- Made up things that didn't happen
- Other
## What to do next
If you want to change which records the AI specialist picks up, you can change the capabilities or assignment groups in the AI specialist's profile. See [Edit the profile of an AI specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/modify-aiw-profile.md) for more information.
To learn more about changing the specific tasks that the AI specialist performs on a record, see [Edit the tasks of an AI specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/modify-aiw-tasks.md).
You can test the AI specialist on a specific record of your choosing by [previewing the AI specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/test-aiw-ais.md).
| title | View the activity of an AI specialist in the legacy AI Agent Studio |
| description | View the task execution history of an AI specialist in AI Agent Studio to track where and when it plans and attempts executions. You can also give feedback on its performance. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/intelligent-experiences/view-aiw-activity.html |
| release | brazil |
| topic_type | task |
| last_updated | 2026-10-13 |
| reading_time_minutes | 2 |
| keywords | AI specialist activityAI specialist records |
| breadcrumb | Use in the legacy AI Agent StudioUseAutonomous WorkforceAI Agent Studio \(legacy\)AI agents and agentic workflowsEnable AI Experiences |