Acknowledge enterprise assets in the recall order
task brazil Updated Sep 10, 2026 1 min read acknowledge-recalled-assets-eam.md
Review and confirm the enterprise assets included in the recall order to proceed with the recall process.
Before you begin
Role required: sn_eam.enterprise_asset_manager
Procedure
-
Navigate to Workspaces > Enterprise Asset Workspace > Inventory.
-
Select the Recall orders tab.
-
Select the recall order that you want to acknowledge.
-
Select Acknowledge Recall
An Acknowledge task in the Open state is created and listed under the Recall Tasks tab.
-
Select the acknowledge task.
-
Verify the recall order details and assets listed under the Recall Assets tab.
-
Select Close task.
Result
- The State of the Acknowledge task changes from Open to Closed Complete.
- The Stage of the recall order changes to Acknowledged.
- The Begin recall process button appears.
What to do next
Select Begin recall process to proceed with the recall process for the specified enterprise assets. For details, see Completing a recall order for your enterprise assets.
Parent Topic:Managing recalled enterprise assets
54 lines · 2.1 KB
---
title: Acknowledge enterprise assets in the recall order
description: Review and confirm the enterprise assets included in the recall order to proceed with the recall process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/acknowledge-recalled-assets-eam.html
release: brazil
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing recalled enterprise assets, Create and manage enterprise asset inventory, Managing enterprise asset inventory and contracts, Enterprise Asset Management, Asset Management]
---
# Acknowledge enterprise assets in the recall order
Review and confirm the enterprise assets included in the recall order to proceed with the recall process.
## Before you begin
Role required: sn\_eam.enterprise\_asset\_manager
## Procedure
1. Navigate to **Workspaces** > **Enterprise Asset Workspace** > **Inventory**.
2. Select the **Recall orders** tab.
3. Select the recall order that you want to acknowledge.
4. Select **Acknowledge Recall**
An Acknowledge task in the Open state is created and listed under the Recall Tasks tab.
5. Select the acknowledge task.
6. Verify the recall order details and assets listed under the **Recall Assets** tab.
7. Select **Close task**.
## Result
- The State of the Acknowledge task changes from **Open** to **Closed Complete**.
- The Stage of the recall order changes to **Acknowledged**.
- The **Begin recall process** button appears.
## What to do next
Select **Begin recall process** to proceed with the recall process for the specified enterprise assets. For details, see [Completing a recall order for your enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/completing-recall-order-enterprise-assets.md).
**Parent Topic:**[Managing recalled enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/managing-recalled-enterprise-assets.md)
| title | Acknowledge enterprise assets in the recall order |
| description | Review and confirm the enterprise assets included in the recall order to proceed with the recall process. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/acknowledge-recalled-assets-eam.html |
| release | brazil |
| product | Enterprise Asset Management |
| classification | enterprise-asset-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing recalled enterprise assetsCreate and manage enterprise asset inventoryManaging enterprise asset inventory and contractsEnterprise Asset ManagementAsset Management |