Enterprise Asset Management

Review and confirm the enterprise assets included in the recall order to proceed with the recall process.

Add details of aisles and spaces in a stockroom to provide granular location details of an asset in that stockroom. The aisle and space details enable you to locate and pick an asset in the stockroom.

Add existing assets to an asset group or subgroup.

Add enterprise, hardware, base, bundle, or consumable assets to a pallet so that you can track and manage them as a group.

Add calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.

Add calibration attributes to an enterprise model to specify and manage the calibrations that are required for the associated enterprise assets throughout their life cycles.

Add a distribution channel to a stockroom so that you can link that stockroom with other geographically-related stockrooms. By linking your stockrooms, you can efficiently source and transfer assets between those stockrooms. You can also assign a rank to each linked stockroom to specify the order of stockrooms that you can source and transfer assets between.

Add enterprise assets to a Drop off task and deliver the assets to the required stockroom.

Specify the details of the enterprise assets that you want to onboard through an onboarding order.

Add the enterprise assets that you want to include in a move order.

On an enterprise model record, specify the related models that you can substitute the enterprise model with.

qFor work orders and work order tasks that have multi-component assets, select descendant models to create part requirement records. Create part requirements for descendant models of multi-component assets can be an alternate name for tyhis topic.

Add service locations to a stockroom so that you can source, deploy, and retire its assets across multiple geographic locations.

Use the Admin center view in the Enterprise Asset Workspace to perform all your configuration and administrative tasks.

Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform from a single workspace.

Use Advanced Shipment Notification (ASN) to automate and create enterprise asset records for when your assets are in transit.

Create a user-assembled asset by selecting assets from the parent asset's stockroom.

Complete the RMA assessment task for a defective DaaS asset by assessing the asset and determining the action that you want to take on it. You can choose to repair it, replace it, or reject the associated RMA request.

Create New Asset Audits form and related fields description.

Maintain synchronization between asset and CI for OT assets through MAC address on the asset and the Network Adapter CI.

Assessing the condition of assets in your organization aids in effective maintenance planning, resource allocation, and managing the asset life cycle.

Use the Enterprise asset estate view in the Enterprise Asset Workspace to create and manage your assets. You can also view details such as asset life cycle by state, disposed assets this year, and asset requests.

A detailed description of all asset fields in the Enterprise Asset Management application.

Asset groups in the Enterprise Asset Management application provide a systematic approach to organizing assets based on their functional relationships and their physical placement within an organization. They can help improve data integrity and support maintenance planning, life-cycle tracking, reporting, and access control.

Use the Asset operations view in the Enterprise Asset Workspace to track and manage shipments, service catalog requests, requested items, catalog tasks, and contract renewal requests.

Gain insights into the overall operational efficiency of your organization's enterprise assets by using the asset performance reports available in the Asset analytics view.

Associate a discrete asset to a linear asset in order to query and find these assets from the linear asset at a later point of time.

Associate an enterprise model with a Calculated model lifecycle template to populate the lifecycle details of the model automatically.

Associate a third-party shipping carrier with an integration profile so that you can successfully connect to that shipping carrier.

Attach helpful and relevant knowledge articles to the firmware model in the OT Asset Workspace.

Audit your enterprise asset inventory to learn where your assets are and what their current status is.

The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.

Initiate the lease-end process for an expiring enterprise asset lease contract so that you can return the associated enterprise asset, buy out the associated enterprise asset, or extend the lease contract.

Complete and close multiple repair tasks at one go to process a repair order with multiple repair order lines.

Close multiple work order tasks in one go.

Manually import multiple enterprise models and assets in one go in the Enterprise Asset Workspace.

Buy out a leased enterprise asset before the corresponding lease contract expires.

Cancel a repair order line that no longer needs to be fulfilled.

Cancel a repair order that no longer needs to be fulfilled.

Use model classification to organize and categorize enterprise models and their associated assets in a structured, consistent way across the ServiceNow platform.

Clone an existing calibration attribute to an enterprise asset to add a calibration attribute with similar settings.

Clone an existing calibration attribute to an enterprise model to add a calibration attribute with similar settings.

View the open enterprise asset remediation from the Inventory view and close the task after updating the Model category and Model fields value for the asset.

Close transfer order line tasks to move transfer order lines from one stage to the other.

Close an asset reclamation request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.

Add the asset drop-off location for an open Asset put away task and close it in the Enterprise Asset Workspace.

Close an assigned work order by marking all the required work for the associated asset as complete using the Mobile Agent application.

After you submit a Return Merchandise Authorization (RMA) order for your defective enterprise assets, you must complete various tasks to close the order.

If your work order is associated with a serialized enterprise asset, complete and close the Confirm asset task for that asset.

Close an assigned work order by completing all work that is required for the associated enterprise asset.

Complete the Planning task for an expiring enterprise asset lease contract so that you can proceed with either returning the associated enterprise asset, buying out the associated enterprise asset, or extending the lease contract.

Perform all tasks that are required to move an enterprise asset without shipping it. You must perform these tasks if you set the Move type field to Local Move in an enterprise move line.

Scan your inventory assets by using the ServiceNow Agent app for the multi scan audit records.

Complete the Notation task for a recalled enterprise asset so that you can provide your users with additional instructions on how to operate the asset.

Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.

Perform all tasks that are required for an on-site repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an on-site repair.

Complete and close the Pick Up task for the enterprise asset that is associated with your assigned work order.

Complete the Prepare task for an enterprise asset so that you can proceed with moving the asset between locations.

Complete the Prepare task for a recalled enterprise asset so that you can proceed with replacing, repairing, or retiring the given enterprise asset.

Work with your asset vendor to perform all tasks that are required for an asset replacement so that you can complete the recall process for an enterprise asset that has been recalled by the vendor.

Perform all tasks that are required for an asset retirement so that you can complete the recall process for an enterprise asset that has been recalled by the asset vendor.

Work with your asset vendor to perform all tasks that are required for an off-site repair so that you can complete the recall process for an enterprise asset that has been recalled by the vendor.

Perform all tasks that are required for an on-site repair so that you can complete the recall process for an enterprise asset that has been recalled by the asset vendor.

Complete an assigned enterprise asset repair task and mark the task as closed using the Mobile Agent application.

Complete the Prepare task for an RMA order line so that you can proceed with replacing or repairing the given enterprise asset. Alternatively, you can reject the RMA to avoid taking any action on the given enterprise asset.

Perform all tasks that are required to ship an enterprise asset. You must perform these tasks if you set the Move type field to Ship in an enterprise move line.

Deploy, remove, or swap any assets or parts that are required for an enterprise asset by using the Mobile Agent application. You can also use the application to calibrate your enterprise assets.

After you submit a move order for the in-use or consumed enterprise assets that you want to move, you must perform various tasks to complete the order.

After you create an inbound asset order with corresponding inbound asset order lines, you must perform various tasks to complete and close the order.

After you submit a recall order for any enterprise assets that have been recalled by the asset vendor, you must perform various tasks to complete the order.

After you create an RMA response order with corresponding RMA response order lines, you must perform various tasks to complete and close the order.

Multi-component models and multi-components assets help you track the maintenance of your enterprise assets.

You can configure your Total Cost of Ownership (TCO) to track the total cost of your assets and to enable capital planning.

Configure and activate the agentic workflows that you want to use in the Enterprise Asset Workspace.

Configure the integration between Google Maps and geomaps, a ServiceNow component, that provides Google Maps functionality while working on linear assets.

Set up the necessary configurations in the Admin Center to enable the tracking of KPIs for your enterprise assets. These settings enable you to monitor and manage the performance your assets.

Configure the options to hide or display various tabs, including tabs that are associated with specific model categories, in the Enterprise model management view and Enterprise asset estate view of the Enterprise Asset Workspace.

Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.

A detailed description of all contract fields in the Enterprise Asset Management application.

Create a reusable work order plan template to use when creating work order plans.

Create additional child assets for the model even if the assets are not defined in the model component.

Create assets for specific model categories in the Enterprise Asset Management application.

Create asset groups to create a logical group of entities that includes assets, locations, and users.

Create a catalog request for onboarding multiple assets on a single model.

Create an asset onboarding process to walk you through the process of entering important information for assets.

Create an Asset put away task manually for the In stock assets in the Enterprise Asset Workspace to track the movement of assets within the stockroom.

Create an asset schedule to map the enterprise assets to an operation schedule.

Create a subgroup to add child asset groups to an asset group.

Create an inventory audit record using the ServiceNow Agent app.

Create Calculated model lifecycle templates to manage the complete lifecycle of the models efficiently.

Create a checklist of all items that you must complete for your work order or work order task.

Create a checklist template for your work orders that gets added as a work order template.

Create a source that you can then assign to classification codes.

Create a classification code and assign it to enterprise models and model categories to increase the efficiency of enterprise models.

Create a failure or resolution code to help enterprise asset technicians identify either the asset failure or the solution to the asset problem.

Define the conditions to be inspected on enterprise models and assets throughout their life cycle.

Create a condition template and associate the template to condition attributes for enterprise models and assets.

Create consumables in the Enterprise Asset Workspace to track enterprise assets.

If the CPE mapping for firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom CPE mapping.

If the firmware product that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom firmware product.

If the version of the firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom firmware version.

You can create model categories for the Enterprise Asset Management application.

If you have an enterprise model library that isn't represented in the Enterprise Asset Management Content Service yet, you can create a custom model library.

If you have a product model that is not represented in the Enterprise Asset Management Content Service yet, you can create a custom product model.

If the UNSPSC classification for any firmware that is embedded into your OT assets isn't already represented in the Enterprise Asset Management Content Service, create a custom UNSPSC classification.

If your work order task requires any upstream or downstream task dependencies, add them to your work order task.

Create a Drop off task using the Mobile Agent to return the enterprise assets in your personal stockroom to any other warehouse stockroom.

Create a Drop off task to return the enterprise assets in your personal stockroom to any other warehouse stockroom.

Use the enterprise asset request flow to request, source, and deploy catalog items from the Service Catalog application.

Create a library of common calibration attributes that are not associated with any enterprise models or enterprise assets. Use these attributes to define the details and requirements of your commonly used calibrations.

Create a calibration category to indicate the type of calibration that you need to perform on your enterprise assets.

Create a quality standard to indicate the requirements and guidelines that you must follow while performing your enterprise asset calibrations.

Create a service frequency to specify how often you must perform an enterprise asset calibration.

Create an incident record to document a deviation from an expected Enterprise Asset Management standard of operation.

Create and edit knowledge articles within a knowledge base to share information across your organization. You can create articles about the Enterprise Asset Management application on subjects such as troubleshooting and configuration.

Create a labor rate card to capture costs by the time consumed on an hourly basis.

Create a contract to define the lease details of your enterprise assets.

Create a maintenance plan to manage and schedule routine maintenance for your enterprise assets, linear assets, and linear segments. You can run maintenance on-demand or based on a set of specific criteria.

Create a maintenance schedule to specify when you want the maintenance to run using criteria such as time intervals or field values and apply a work order template to the schedule. You can apply one or more maintenance schedules to a single maintenance plan.

Create a planned work schedule to specify when you want the work plan to run and how frequently the schedule should run. You can apply one or more planned work schedules to a single work plan.

Create a task rate card to capture costs per task type in the Enterprise Asset Workspace.

Create a TCO report to compare the actual or projected TCO of assets or to compare the actual or projected asset TCO with the benchmark cost of the enterprise model.

Create a transfer order in Enterprise Asset Management to transfer assets from one location to the other.

Create transfer order lines in Enterprise Asset Management to specify the items that comprise a transfer order.

Create a work order task to track and manage an individual task for your Enterprise Asset Management work order.

Create a work order template to automatically populate information, generate appropriate tasks, and create asset or part requirements for your work orders.

Create a work order to track and manage work for an enterprise asset, linear asset, linear segment, or asset group.

To use consumable assets, ensure that they are in the In stock state and Available substate.

Create a disposal order for an asset that has reached the end of its life cycle or is no longer functional.

If the base system stockroom types don't meet your needs, you can create a custom stockroom type in the Enterprise Asset Workspace.

Create a stockroom in the Enterprise Asset Management application and assign assets to it.

Create a stock rule to automatically resupply a stockroom based on vendor purchase orders or transfer orders.

Use the ServiceNow Mobile Agent application to create a serialized or multi-component enterprise asset.

Create a catalog request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.

Automatically create expense lines for previously closed tasks, that originally had no expense lines, in order to calculate costs for those tasks.

Create a firmware model for the firmware that's embedded into your OT assets if the model isn't already represented in the Enterprise Asset Management Content Service.

Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.

Create an inbound asset order line for each DaaS asset that you want to provide to your customers through an inbound asset order. Use each order line to track and manage the tasks that you must complete to provide the given asset to the customer.

Create interoperability mappings between assets and models so that you can define their operational relationships at a granular level.

Manage the complete life cycle of firmware models by adding life-cycle information in the OT Asset Workspace.

Create linear asset types to categorize linear assets.

Create linear assets to diversify your Enterprise Asset Management portfolio.

Create contracts for your enterprise assets and manage them by taking actions on contracts that are nearing expiration or already expired.

Create and manage enterprise assets throughout their life cycle.

Create and manage your enterprise models to keep track of your enterprise assets.

Create and manage work orders for your enterprise assets.

Create model components and add them to a model. A model comprising of one or more model components is a multi-component model.

Create a model based on a top tier Enterprise Asset Management model category. Use models to manage and keep track of your assets.

If you have an enterprise model type that isn't represented in the Enterprise Asset Management Content Service yet, you can create a custom model type.

Onboard multiple assets at one go by creating a multi-asset onboarding playbook.

Track and manage your assets by creating a multi-component asset from a multi-component model.

Create a multi-component model to define more than one model component based on the same product model.

Define the scheduled operational time, which is the duration during which the asset will be in use, by creating an operational schedule.

Create pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.

If the enterprise asset that is associated with your work order or work order task is missing a required asset or part, create a part requirement to track and verify the missing asset or part.

Create an enterprise catalog category to group related product catalog items within the Service Catalog.

Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.

Create an RMA response order line for each defective DaaS asset that you want to repair or replace through an RMA response order. Use each order line to track and manage the tasks that you must complete to repair or replace the given asset.

Create a shipping carrier record in the Enterprise Asset workspace to associate the carrier with an integration profile.

Create a site for asset groups in the Enterprise Asset Management application.

Create a source to be associated with any failure or resolution code. The source for a code could be internal, external, or even from a manufacturer.

Create a TCO report source to add report sources to a TCO report.

Create and manage a work order plan to organize, assign, schedule, and track complex asset tasks for enterprise assets and asset groups.

Create and manage work plans to specify how and when the work should be performed for any activity.

Add notes with details about work order task to the task record using the Mobile Agent application.

Create segments for linear assets to assign work orders to the segments. You can also create maintenance plans for the segments.

Dispose of those consumable assets that are no longer required in your stockrooms.

Use the ServiceNow Mobile Agent application to complete the verification and departure of any enterprise assets that you want to dispose of.

Domain separation is supported in Enterprise Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

Download seeded templates that you can use for your manual enterprise model and asset imports. You can use the templates as is or modify them based on your organization's needs.

As an enterprise asset technician, manage the delivery of enterprise assets that you have in your personal stockroom to any other warehouse stockroom by creating Drop off tasks. The asset manager of the destination stockroom receives the assets that you dropped off, verifies the asset, and completes the Receive and Drop off tasks.

Use the Asset Analytics view to get a detailed view of all your assets, their overall performance, and the asset total cost of ownership (TCO).

The Critical Environment Asset Workspace is the intuitive and streamlined user interface of the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application.

The Enterprise Asset Management data model provides a structured framework for representing, tracking, and managing physical assets and their relationships throughout their life cycles.

The Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application supports a unit-based subscription licensing model in which you must pay a recurring fee for assets to use the application. You can determine the licensing requirements and costs for these assets based on their resource categories and corresponding subscription unit ratios.

Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) is a licensable application that enables you to manage the life cycles of your mission-critical facility-based enterprise assets and linear assets for telecommunications networks.

The Enterprise Asset Management for Healthcare application is a licensable application that on activation enables you to manage healthcare-specific models, assets, and workflows.

You can use the ServiceNow Mobile Agent application to create, update, and view your enterprise assets. You can also use the application to scan enterprise assets for inventory audits and to complete verifications and departures for asset disposals.

A detailed description of all model fields in the Enterprise Asset Management application.

Every enterprise model in the Enterprise Asset Management application is assigned a model type that determines its structural nature. Each enterprise model can represent standalone enterprise assets, quantity-tracked consumable assets, or complex assemblies that are comprised of multiple components.

Enterprise Asset Management for Providers is a licensable application that enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization (RMA) requests, from a single location.

Extend Enterprise Asset Management (EAM) capabilities for specific industries, operational environments, and asset management needs using specialized applications.

You can integrate your ServiceNow instance with third-party Zebra MotionWorks location solutions to import and view real-time radio-frequency identification (RFID) location data for your enterprise assets.

An enterprise asset disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.

Edit your Field Service Management configurations as needed so that you can access and use the Work management view in the Enterprise Asset Workspace.

Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Enterprise Asset requests, Enterprise Asset Refresh requests, and Sourcing workflow.

Enable the Asset put away feature for your stockroom so that the Asset put away task is automatically created to track asset movement.

Enterprise Asset Management is a business application that manages the entire life cycle of your enterprise connected and non connected assets.

Use the Enterprise asset overview as the landing page for the Enterprise Asset Workspace to get insights into key metrics.

Use a reclamation workflow to coordinate an employee's offboarding process that lets you request, assess, and reclaim enterprise assets.

Create an asset resale flow for an asset to be resold in order to reduce waste and save cost.

The Expanded Model and Asset Classes application adds model and asset classes that extend base classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, identifier entries, and dependent relationships. The application also adds model categories and API categories.

The Enterprise Asset Management application supports enterprise model and asset classes that extend base classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, and dependent relationships.

Enterprise model categories and their corresponding Configuration Management Database (CMDB) configuration item (CI), asset, and model classes.

Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it.

After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed.

Evaluate the repaired asset and confirm if the asset is redeployable or should be disposed of. The Repair flow completes after the repaired asset is evaluated.

A detailed description of all expense line fields in the Enterprise Asset Management application.

Use the Enterprise Asset Management application to optimize the quality and performance of assets by reducing downtime, increasing asset utilization, and extending asset lifespan while reducing operating costs for asset-intensive organizations.

Extend the lease contract for an enterprise asset before it expires.

You can find relationships between linear assets such as overlapping, continuing, or intersecting assets.

Scheduled jobs that run during the normalization of firmware models embedded into Operational Technology (OT) assets and tables that store firmware normalization details are installed with the OT Asset Management application.

Manually fulfill a repair order by completing all the open repair asset tasks associated with its repair order lines.

You can fulfill enterprise asset requests that have been submitted through the Service Catalog application. You can fulfill these requests either manually or through the help manage enterprise asset requests agentic workflow.

You can fulfill repair orders for your defective and out-of-warranty enterprise assets by completing all repair asset tasks that are associated with the corresponding repair order lines. You can fulfill these orders either manually or through the help repair enterprise assets agentic workflow.

Use the Inventory availability report to determine suitable replacement options for your assets and their child components that are in use, in maintenance, pending repair, or defective. The report also helps you to determine the quantity of available substitute models that can be used locally, moved through the distribution channels, and estimate the lead time for new purchases.

Use the Supply vs Demand report to evaluate the available and incoming quantity of models in your stockroom and the requests for these models from different service locations. This report helps you determine if you have enough assets to meet the demand.

Use the Open demands report to determine available stock within local stockrooms and distribution channels to fulfill sourcing requests that are open.

Receive multiple enterprise and consumable assets at your stockroom by importing the asset records using an Excel template in the Enterprise Asset Workspace.

Import multiple classification codes at one go to your ServiceNow instance.

Import multiple failure and resolution codes via Excel templates in the Admin center to assist enterprise asset technicians in diagnosing asset issues and their resolutions.

Import enterprise models and assets with minimal human intervention by using AI-assisted import.

Import and export content data for firmware that is embedded into your on-premise OT assets. Share this data with the Content Service team so that you can help improve the normalization process.

Import and export content data to the ServiceNow Enterprise Asset Management Content Service to improve the normalization process. On-premise users can use the Manage Enterprise Library module to import or export data via a zip file.

You can import enterprise models and assets with minimal human intervention by using AI-assisted import.

Indoor mapping provides granular location tracking to visualize asset location on a floor map.

You can install the Enterprise Asset Management application (com.sn_eam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the Enterprise Asset Management for DCNAM application (com.sn_eam_dcnam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the Enterprise Asset Management for DCNAM application (com.sn_eam_dcnam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the EAM Demo Data application (com.sn_eam_demo_data) if you have the admin role. The application includes demo data for the Enterprise Asset Management application.

You can install the Enterprise Asset Management for Healthcare application (com.sn_eamhc) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the Enterprise Asset Management for Healthcare application (com.sn_eamhc) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the Enterprise Asset Management for Providers application (com.sn_eam_provider) if you have the admin role. The application installs related ServiceNow Store applications if they are not already installed.

You can install the Enterprise Asset Management for Providers application (com.sn_eam_provider) if you have the admin role. The application installs related ServiceNow Store applications if they are not already installed.

You can install the Enterprise Asset Management application (com.sn_eam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the Expanded Model and Asset Classes application (sn_ent) if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

You can install the OT Asset Management application (com.sn_otam) if you have the admin role. The application installs related ServiceNow Store applications and plugins if they are not already installed.

Several types of components are installed with activation of the com.sn_eam_dcnam plugin, including user roles and applications.

Several types of components are installed with activation of the com.sn_eamhc plugin, including user roles and applications.

Several types of components are installed with activation of the com.sn_eam_provider plugin, including user roles, applications, and tables.

Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications.

Several types of components are installed with activation of the com.sn_otam plugin, including user roles and applications.

Install the Enterprise Asset Management for DCNAM application so that you can manage the life cycles of your mission-critical facility-based enterprise assets. You can install the application from either the ServiceNow Store or the Admin Home page.

Install the Enterprise Asset Management for Healthcare application so that you can manage the life cycles of your healthcare-specific assets. You can install the application from either the ServiceNow Store or the Admin Home page.

Install the Enterprise Asset Management for Providers application so that Device as a Service (DaaS) providers, vendors, and manufacturers can manage all DaaS-related activities from a single location. You can install the application from either the ServiceNow Store or the Admin Home page.

Install the Enterprise Asset Management application so that you can manage the life cycles of your enterprise connected and non connected assets. You can install the application from either the ServiceNow Store or the Admin Home page.

Install the OT Asset Management application so that you can manage the life cycles of your Operational Technology (OT) assets. You can install the application from either the ServiceNow Store or the Admin Home page.

Integrate the Enterprise Asset Management application with a third-party shipping carrier so that you can track the real-time status of your enterprise asset shipments.

Create an enterprise asset record for the scanned asset that doesn't exist in your ServiceNow instance and that is detected when auditing inventory.

Use the Inventory view in the Enterprise Asset Workspace to optimize inventory thresholds and automate re-order process. You can create workflows and view detailed information on your inventory.

Use the Contract and lease management view in the Enterprise Asset Workspace to create and manage your enterprise asset contracts.

The ServiceNow platform uses a licensing method where your organization is charged for using the OT Asset Management application. In this licensing model, all assets of the Industrial and Hardware model categories are charged based on the Subscription unit ratio.

Locate an enterprise asset placed in a specific aisle and space in the stockroom by using indoor maps. After locating the asset, pick and drop off the asset to another location within the stockroom using the Mobile Agent application.

Use the ServiceNow Mobile Agent application to look up asset records so that you can view or update your enterprise asset details.

A detailed description of all maintenance plan fields in the Enterprise Asset Management application.

A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.

Work on the Asset pick tasks assigned to you by using the Mobile Agent application.

Inventory picking enables inventory users to locate and pick assets within large stockrooms. When you enable asset pick tasks for a stockroom and provide granular location details, technicians can retrieve assets quickly and efficiently.

Scan and put away the assets from the receiving bay in the designated aisle-space using the ServiceNow Agent application.