Closing a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets

concept brazil Updated Sep 10, 2026 1 min read closing-rma-order.md

After you submit a Return Merchandise Authorization (RMA) order for your defective enterprise assets, you must complete various tasks to close the order.

You must complete the necessary set of tasks separately for each RMA order line within an RMA order. After you complete all necessary tasks for an RMA order line, it moves to the Completed stage. Once all RMA order lines within an RMA order reach the Completed stage, the RMA order is closed.

Complete the Prepare task for an RMA order line
Complete the Prepare task for an RMA order line so that you can proceed with replacing or repairing the given enterprise asset. Alternatively, you can reject the RMA to avoid taking any action on the given enterprise asset.
Complete the RMA process for a defective enterprise asset through an on-site repair
Perform all tasks that are required for an on-site repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an on-site repair.
Complete the RMA process for a defective enterprise asset through an off-site replacement or repair
Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.

Parent Topic:Requesting a Return Merchandise Authorization (RMA) for defective enterprise assets

30 lines · 3.1 KB Wrap lines

---
title: Closing a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets
description: After you submit a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets, you must complete various tasks to close the order.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/closing-rma-order.html
release: brazil
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Return Merchandise Authorization \(RMA\), Create and manage enterprise asset inventory, Managing enterprise asset inventory and contracts, Enterprise Asset Management, Asset Management]
---

# Closing a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets

After you submit a Return Merchandise Authorization \(RMA\) order for your defective enterprise assets, you must complete various tasks to close the order.

You must complete the necessary set of tasks separately for each RMA order line within an RMA order. After you complete all necessary tasks for an RMA order line, it moves to the Completed stage. Once all RMA order lines within an RMA order reach the Completed stage, the RMA order is closed.

-   **[Complete the Prepare task for an RMA order line](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/complete-rma-assessment.md)**  
Complete the Prepare task for an RMA order line so that you can proceed with replacing or repairing the given enterprise asset. Alternatively, you can reject the RMA to avoid taking any action on the given enterprise asset.
-   **[Complete the RMA process for a defective enterprise asset through an on-site repair](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/complete-on-site-rma.md)**  
Perform all tasks that are required for an on-site repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an on-site repair.
-   **[Complete the RMA process for a defective enterprise asset through an off-site replacement or repair](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/complete-off-site-rma.md)**  
Work with your asset vendor to perform all tasks that are required for an off-site replacement or repair so that you can complete the RMA process for a defective enterprise asset. You must perform this set of tasks separately for each defective enterprise asset that requires an off-site replacement or repair.

**Parent Topic:**[Requesting a Return Merchandise Authorization \(RMA\) for defective enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/requesting-return-merchandise-authorization-enterprise-assets.md)