Configuring Enterprise Asset Management
Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets.
Configuration overview
Configuration of the Enterprise Asset Management application by system administrators involves performing the following tasks. Depending on your organization's needs and requirements, some configuration tasks are optional.
|
Task |
Required/optional |
Resource |
|---|---|---|
|
Install the Enterprise Asset Management application |
Required to use the Enterprise Asset Management application. | |
|
Install the Enterprise Asset Management for Healthcare application |
Optional. This application provides functionalities, features, and workflows of Enterprise Asset Management that support healthcare-related roles and asset models | |
|
Install the OT Asset Management application |
Optional. This application helps you to manage assets of the Industrial model category for Operational Technology. | |
|
Install the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application |
Optional. This application provides the functionalities, features, and workflows of Enterprise Asset Management but for mission-critical facility-based enterprise assets and linear assets only. |
Installing Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) |
|
Install the Enterprise Asset Management for Providers application |
Optional. This application adds DaaS provider-based functionalities and workflows to the base Enterprise Asset Management application | |
|
Install the EAM Demo Data application |
Optional. This application provides demo data for the Enterprise Asset Management application. | |
|
Configure and activate agentic workflows |
Optional. This task enables you to configure and activate any agentic workflows that you want to use in the Enterprise Asset Management application. |
Configure and activate agentic workflows for Enterprise Asset Management |
|
Manage tabs that appear in the Enterprise Asset Workspace |
Optional. This task enables you to hide or display various tabs in the Enterprise Asset Workspace. | |
|
Create model categories |
Optional. This task enables you to create model categories that are not already included in the Enterprise Asset Management application. | |
|
Configure classification codes |
Optional. These tasks enable you to configure and manage classification codes for your enterprise models. | |
|
Configure failure and resolution codes |
Optional. These tasks enable you to configure and manage failure and resolution codes for asset maintenance. | |
|
Create sites for asset groups |
Optional. This task enables you to create sites for your asset groups. |
Create a site in the Enterprise Asset Management application |
|
Create linear asset types |
Optional. This task enables you to create linear asset types that are not already included in the Enterprise Asset Management application. | |
|
Create stockroom types |
Optional. This task enables you to create stockroom types that are not already included in the Enterprise Asset Management application. | |
|
Map roles to enterprise classes |
Optional. This task enables you to map Enterprise Asset Management roles to enterprise model and asset classes. | |
|
Configure calibration settings |
Optional. These tasks enable you to configure and manage various settings for your enterprise asset calibrations. |
Create a calibration category for your enterprise asset calibrations Create a quality standard for your enterprise asset calibrations Create a service frequency for your enterprise asset calibrations |
|
Configure asset Total Cost of Ownership (TCO) |
Optional. These tasks enable you to configure and manage your enterprise asset TCO. | |
|
Configure risk settings |
Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset risks. | |
|
Configure key performance indicator (KPI) settings |
Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset KPIs. | |
|
Configure shipping |
Optional. These tasks enable you to configure and manage your enterprise asset shipments. | |
|
Create knowledge articles |
Optional. This task enables you to create knowledge articles about the Enterprise Asset Management application. | |
|
Integrate Google Maps with linear assets |
Optional. This task enables you to configure and manage integrations between Google Maps and linear asset geo maps. | |
|
Opt-in to the Enterprise Asset Management Content Service |
Optional. This task enables your organization to share unnormalized enterprise model data with ServiceNow to improve the normalization process, | |
|
Edit Field Service Management settings for the Work management view |
Optional. This task enables you to modify your Field Service Management configurations so that you can access the Work management view. |
Edit Field Service Management configurations for the Work management view |
--- title: Configuring Enterprise Asset Management description: Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/configuring-eam.html release: brazil product: Enterprise Asset Management classification: enterprise-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 7 breadcrumb: [Enterprise Asset Management, Asset Management] --- # Configuring Enterprise Asset Management Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets. ## Configuration overview Configuration of the Enterprise Asset Management application by system administrators involves performing the following tasks. Depending on your organization's needs and requirements, some configuration tasks are optional. <table id="table_ex3_t53_qcc"><thead><tr><th> Task </th><th> Required/optional </th><th> Resource </th></tr></thead><tbody><tr><td> Install the Enterprise Asset Management application </td><td> Required to use the Enterprise Asset Management application. </td><td> [Installing Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/installing-eam.md) [Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/using-eam-workspace.md) </td></tr><tr><td> Install the Enterprise Asset Management for Healthcare application </td><td> Optional. This application provides functionalities, features, and workflows of Enterprise Asset Management that support healthcare-related roles and asset models </td><td> [Installing Enterprise Asset Management for Healthcare](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/installing-eam-healthcare.md) </td></tr><tr><td> Install the OT Asset Management application </td><td> Optional. This application helps you to manage assets of the Industrial model category for Operational Technology. </td><td> [Installing OT Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/installing-otam.md) </td></tr><tr><td> Install the Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\) application </td><td> Optional. This application provides the functionalities, features, and workflows of Enterprise Asset Management but for mission-critical facility-based enterprise assets and linear assets only. </td><td> [Installing Enterprise Asset Management for Data Center and Network Asset Management \(DCNAM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/installing-eam-dcnam.md) </td></tr><tr><td> Install the Enterprise Asset Management for Providers application </td><td> Optional. This application adds DaaS provider-based functionalities and workflows to the base Enterprise Asset Management application </td><td> [Installing Enterprise Asset Management for Providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/installing-eam-providers.md) </td></tr><tr><td> Install the EAM Demo Data application </td><td> Optional. This application provides demo data for the Enterprise Asset Management application. </td><td> [Install EAM Demo Data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/install-eam-demo-data.md) </td></tr><tr><td> Configure and activate agentic workflows </td><td> Optional. This task enables you to configure and activate any agentic workflows that you want to use in the Enterprise Asset Management application. </td><td> [Configure and activate agentic workflows for Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/configure-activate-agentic-workflows-eam.md) </td></tr><tr><td> Manage tabs that appear in the Enterprise Asset Workspace </td><td> Optional. This task enables you to hide or display various tabs in the Enterprise Asset Workspace. </td><td> [Configure tabs in the Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/configure-model-asset-class-tabs.md) </td></tr><tr><td> Create model categories </td><td> Optional. This task enables you to create model categories that are not already included in the Enterprise Asset Management application. </td><td> [Create model categories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-custom-model-category.md) </td></tr><tr><td> Configure classification codes </td><td> Optional. These tasks enable you to configure and manage classification codes for your enterprise models. </td><td> [Create a source for classification codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-class-source-eam.md) [Import classification codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/import-class-codes-eam.md) [Create a classification code](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-classification-codes.md) </td></tr><tr><td> Configure failure and resolution codes </td><td> Optional. These tasks enable you to configure and manage failure and resolution codes for asset maintenance. </td><td> [Manage failure and resolution codes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/manage-failure-res-codes-eam.md) </td></tr><tr><td> Create sites for asset groups </td><td> Optional. This task enables you to create sites for your asset groups. </td><td> [Create a site in the Enterprise Asset Management application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-sites-eam.md) </td></tr><tr><td> Create linear asset types </td><td> Optional. This task enables you to create linear asset types that are not already included in the Enterprise Asset Management application. </td><td> [Create linear asset types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-linear-asset-types.md) </td></tr><tr><td> Create stockroom types </td><td> Optional. This task enables you to create stockroom types that are not already included in the Enterprise Asset Management application. </td><td> [Create a stockroom type for enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eamstockroom-type.md) </td></tr><tr><td> Map roles to enterprise classes </td><td> Optional. This task enables you to map Enterprise Asset Management roles to enterprise model and asset classes. </td><td> [Map enterprise roles to enterprise classes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/map-ent-roles-ent-classes.md) </td></tr><tr><td> Configure calibration settings </td><td> Optional. These tasks enable you to configure and manage various settings for your enterprise asset calibrations. </td><td> [Create a calibration category for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eam-calibration-categories.md) [Create a quality standard for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eam-calibration-quality-standard.md) [Create a service frequency for your enterprise asset calibrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eam-calibration-service-frequency.md) [Create a calibration attribute library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eam-calibration-attribute-library.md) </td></tr><tr><td> Configure asset Total Cost of Ownership \(TCO\) </td><td> Optional. These tasks enable you to configure and manage your enterprise asset TCO. </td><td> [Total Cost of Ownership \(TCO\) for enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/confifure-eam-asset-tco.md) </td></tr><tr><td> Configure risk settings </td><td> Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset risks. </td><td> [Managing risk in Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/managing-eam-risk-scores.md) </td></tr><tr><td> Configure key performance indicator \(KPI\) settings </td><td> Optional. These tasks enable you to configure and manage various settings that help you track and monitor your enterprise asset KPIs. </td><td> [Configuring settings to monitor asset key performance indicators \(KPIs\) in the Enterprise Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/configure-kpi-settings-eam.md) </td></tr><tr><td> Configure shipping </td><td> Optional. These tasks enable you to configure and manage your enterprise asset shipments. </td><td> [Managing enterprise asset shipments](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/manage-shipments-eam.md) </td></tr><tr><td> Create knowledge articles </td><td> Optional. This task enables you to create knowledge articles about the Enterprise Asset Management application. </td><td> [Create a knowledge article for Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-eam-knowledge-article.md) </td></tr><tr><td> Integrate Google Maps with linear assets </td><td> Optional. This task enables you to configure and manage integrations between Google Maps and linear asset geo maps. </td><td> [Configure Google Maps to integrate with linear assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/configure-goolemaps-linearassets.md) </td></tr><tr><td> Opt-in to the Enterprise Asset Management Content Service </td><td> Optional. This task enables your organization to share unnormalized enterprise model data with ServiceNow to improve the normalization process, </td><td> [Opt-in to the Enterprise Asset Management Content Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/optin-cs-eam.md) [Enterprise Asset Management normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/normalization-eam.md) </td></tr><tr><td> Edit Field Service Management settings for the Work management view </td><td> Optional. This task enables you to modify your Field Service Management configurations so that you can access the Work management view. </td><td> [Edit Field Service Management configurations for the Work management view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/edit-field-service-configurations-work-management-view.md) </td></tr></tbody> </table>
| title | Configuring Enterprise Asset Management |
| description | Configure the Enterprise Asset Management application to manage the life cycle of your enterprise connected and non connected assets. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/configuring-eam.html |
| release | brazil |
| product | Enterprise Asset Management |
| classification | enterprise-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 7 |
| breadcrumb | Enterprise Asset ManagementAsset Management |