Update enterprise assets that have unknown enterprise models

task brazil Updated Sep 10, 2026 1 min read updated-enterprise-assets-unknown-enterprise-model.md

If an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.

Before you begin

Role required: sn_eam.enterprise_admin or sn_eam.enterprise_asset_manager

About this task

Note: You can update the enterprise model only for serialized and multi-component enterprise assets.

Procedure

From the Enterprise Asset Workspace, open the Enterprise asset estate view.
Select either the All enterprise tab or the tab for a specific enterprise asset type, such as Medical.
From the list of available enterprise assets, select an enterprise asset for which the Model field is set to Unknown Model.

The asset record opens. All asset record fields are read-only.
On the asset record, select Update.

The To what type of enterprise asset would you like to change? dialog box opens.

In the dialog box, fill in the fields.

Field	Description
Type	Enterprise asset type that you want to categorize the enterprise asset under.
Model category	Enterprise model category that you want the enterprise asset to belong to. The enterprise asset can be linked to a corresponding configuration item (CI) based on the enterprise model category that you select.
Model	Enterprise model that you want to associate the enterprise asset with.

Select Update.

The dialog box closes and you automatically return to the asset record. If the update is successful, the asset record fields become editable.

Note: If the selected enterprise asset type, enterprise model category, and enterprise model update the enterprise asset to a user-assembled multi-component asset, the State field on the asset record automatically changes to Build. The Assemble and Auto assemble buttons also appear on the asset record. You can use these buttons to initiate the assembly process for the enterprise asset. For more information on user-assembled multi-component assets, see Select assets for user-assembled asset.

Parent Topic:Create and manage enterprise assets

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---
title: Update enterprise assets that have unknown enterprise models
description: If an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/enterprise-asset-management/updated-enterprise-assets-unknown-enterprise-model.html
release: brazil
product: Enterprise Asset Management
classification: enterprise-asset-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create and manage enterprise assets, Managing enterprise models and assets, Enterprise Asset Management, Asset Management]
---

# Update enterprise assets that have unknown enterprise models

If an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.

## Before you begin

Role required: sn\_eam.enterprise\_admin or sn\_eam.enterprise\_asset\_manager

## About this task

**Note:** You can update the enterprise model only for serialized and multi-component enterprise assets.

## Procedure

1. From the Enterprise Asset Workspace, open the Enterprise asset estate view.

2. Select either the **All enterprise** tab or the tab for a specific enterprise asset type, such as **Medical**.

3. From the list of available enterprise assets, select an enterprise asset for which the **Model** field is set to **Unknown Model**.

The asset record opens. All asset record fields are read-only.

4. On the asset record, select **Update**.

The To what type of enterprise asset would you like to change? dialog box opens.

5. In the dialog box, fill in the fields.

|Field|Description|
|-----|-----------|
|Type|Enterprise asset type that you want to categorize the enterprise asset under.|
|Model category|Enterprise model category that you want the enterprise asset to belong to. The enterprise asset can be linked to a corresponding configuration item \(CI\) based on the enterprise model category that you select.|
|Model|Enterprise model that you want to associate the enterprise asset with.|

6. Select **Update**.

The dialog box closes and you automatically return to the asset record. If the update is successful, the asset record fields become editable.

**Note:** If the selected enterprise asset type, enterprise model category, and enterprise model update the enterprise asset to a user-assembled multi-component asset, the **State** field on the asset record automatically changes to **Build**. The **Assemble** and **Auto assemble** buttons also appear on the asset record. You can use these buttons to initiate the assembly process for the enterprise asset. For more information on user-assembled multi-component assets, see [Select assets for user-assembled asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/assemble-assets-eam.md).

**Parent Topic:**[Create and manage enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/enterprise-asset-management/create-manage-enterprise-assets.md)