Manage repair of defective assets in your stockroom in the Hardware Asset Workspace
concept brazil Updated Sep 10, 2026 1 min read manage-repair-of-defective-ham-assets.md
Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow.
In the Repair flow, an asset manager requests the repair of defective assets in the stockroom. An asset technician troubleshoots, repairs, and evaluates the asset. The evaluated asset is either put to use or disposed of. For details on stages in the Repair flow, see Repair flow to fix defective hardware assets within a stockroom.
- Request repair of defective hardware assets in your stockroom
As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders. - Repair order fulfillment in the Hardware Asset Workspace
Repair order fulfillment tracks the resolution of defective and out-of-warranty hardware assets. Repair asset tasks associated with each repair order line must be completed before an order is fulfilled. Orders can be completed manually or through the Help repair hardware assets agentic workflow. - Record time worked on asset repair tasks in the Hardware Asset Workspace
Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually.
Parent Topic:Repair and maintenance
Related topics
Manage the lifecycle of hardware models with calculated lifecycle templates
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--- title: Manage repair of defective assets in your stockroom in the Hardware Asset Workspace description: Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/manage-repair-of-defective-ham-assets.html release: brazil product: Hardware Asset Management classification: hardware-asset-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Repair and maintenance, Use, Hardware Asset Management, IT Asset Management, Asset Management] --- # Manage repair of defective assets in your stockroom in the Hardware Asset Workspace Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow. In the Repair flow, an asset manager requests the repair of defective assets in the stockroom. An asset technician troubleshoots, repairs, and evaluates the asset. The evaluated asset is either put to use or disposed of. For details on stages in the Repair flow, see [Repair flow to fix defective hardware assets within a stockroom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/requesting-hardware-asset-repair.md). - **[Request repair of defective hardware assets in your stockroom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/request-repair-defective-ham-assets.md)** As an asset manager, you can get the defective hardware assets in your stockroom repaired by creating repair orders. - **[Repair order fulfillment in the Hardware Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/fulfilling-repair-orders-ham.md)** Repair order fulfillment tracks the resolution of defective and out-of-warranty hardware assets. Repair asset tasks associated with each repair order line must be completed before an order is fulfilled. Orders can be completed manually or through the Help repair hardware assets agentic workflow. - **[Record time worked on asset repair tasks in the Hardware Asset Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/record-repair-time-ham-ws.md)** Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks in the Hardware Asset Workspace. After you start work on a repair asset task, you can pause and resume work. You can also record the time worked manually. **Parent Topic:**[Repair and maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/repair-maintenance-ham.md) **Related topics** [Manage the lifecycle of hardware models with calculated lifecycle templates]() [Receive asset warranty details from Lenovo]()
| title | Manage repair of defective assets in your stockroom in the Hardware Asset Workspace |
| description | Optimize your inventory by getting the defective hardware assets in your stockroom repaired using the Repair flow. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/manage-repair-of-defective-ham-assets.html |
| release | brazil |
| product | Hardware Asset Management |
| classification | hardware-asset-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Repair and maintenanceUseHardware Asset ManagementIT Asset ManagementAsset Management |