Request and receive assets using the Zero Touch Refresh flow

---
title: Request and receive assets using the Zero Touch Refresh flow
description: Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-asset-management/hardware-asset-management/request-receive-assets-ztref.html
release: brazil
product: Hardware Asset Management
classification: hardware-asset-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Employee self-service, Use, Hardware Asset Management, IT Asset Management, Asset Management]
---

# Request and receive assets using the Zero Touch Refresh flow

Request a hardware asset refresh and acknowledge receipt of the replacement asset fulfilled by an external provider.

-   **[Request a hardware asset refresh through Zero Touch Refresh](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/create-zero-touch-refresh-request.md)**  
As an employee, request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.
-   **[Acknowledge receipt of an asset on a mobile device](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/receive-assets-from-ztr.md)**  
As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.
-   **[Acknowledge receipt of an asset through the Core UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/acknowledge-asset-core-ui.md)**  
As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.

**Parent Topic:**[Employee self-service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-asset-management/hardware-asset-management/employee-self-sevice-ham.md)

**Related topics**  


[Request and receive assets using the Zero Touch request flow]()

[Request a loaner asset]()

[Acknowledge receipt of assets on the Employee Center portal]()

[Confirming the assigned serialized hardware assets]()

[Raise issue related to your asset on the Employee Center portal]()