Install LEAP

task brazil Updated Sep 10, 2026 1 min read install-aiops-leap-application.md
Raw file servicenow.com

You can install the LEAP application using ServiceNow Otto for IT Operations Management (ITOM) (sn_itom_gen_ai) if you have the admin role. The application installs related ServiceNow® Store applications and plug-ins if they aren’t already installed.

Before you begin

  • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
  • Review the LEAP application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: System admin

About this task

The following items are installed with LEAP:

  • Roles
  • Scheduled jobs
  • Tables

For more information, see Components installed with LEAP.

Note: LEAP is included in ServiceNow Otto for IT Operations Management (ITOM)

For more information, see Applications installed with ServiceNow Otto for ITOM

Procedure

  1. Go to the ServiceNow Store website.

  2. In the search bar, enter ServiceNow Otto for IT Operations Management (ITOM) and then select Search.

  3. Select the ServiceNow Otto for IT Operations Management (ITOM) widget and then select Get to make this application available for installation on your instances.

  4. Install the ServiceNow Otto for ITOM application.

    1. Navigate to All > System Definition > Plugins.

    2. Search for ServiceNow Otto for IT Operations Management (ITOM).

    3. Select Install.

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