Configure device actions

task brazil Updated Sep 10, 2026 1 min read configuring-dex-self-service-device-actions.md

Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.

Before you begin

Make sure that the Agent Client Collector (ACC) agent is deployed on the target end user devices.

Role required: sn_dex.admin

Procedure

Navigate to All > Digital Experience Self-Service > Device Actions.
Select New to add a device action or open an existing device action record to modify its details.
On the DEX Self-service device action form, select the issue configuration to be linked with the action.
1. In the DEX Self-service issue config field, select the Unlock DEX Self-service issue config icon [Omitted image "icon-unlock-visible-fields.png"] Alt text:.
2. In the Select target record field, select the Lookup using list icon [Omitted image "icon-magnifying-glass-blue.png"] Alt text:.
3. From the DEX Self-service issue configs list, select an issue configuration.
4. Select the Lock DEX Self-service issue config icon [Omitted image "icon-lock-visible-fields.png"] Alt text:.
On the form, fill in the remaining fields.

Note: For a description of the field values, see DEX Self-service device action form.
Select Submit to add a device action or Update to modify an existing device action.

Related topics

Custom device action example

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---
title: Configure device actions
description: Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/configuring-dex-self-service-device-actions.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Device actions, Configuring DEX Self-service, Configure, Digital End-User Experience, IT Operations Management]
---

# Configure device actions

Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.

## Before you begin

Make sure that the Agent Client Collector \(ACC\) agent is deployed on the target end user devices.

Role required: sn\_dex.admin

## Procedure

1.  Navigate to **All** &gt; **Digital Experience Self-Service** &gt; **Device Actions**.

2.  Select **New** to add a device action or open an existing device action record to modify its details.

3.  On the DEX Self-service device action form, select the issue configuration to be linked with the action.

    1.  In the **DEX Self-service issue config** field, select the Unlock DEX Self-service issue config icon \[Omitted image "icon-unlock-visible-fields.png"\] Alt text:.

    2.  In the **Select target record** field, select the Lookup using list icon \[Omitted image "icon-magnifying-glass-blue.png"\] Alt text:.

    3.  From the DEX Self-service issue configs list, select an issue configuration.

    4.  Select the Lock DEX Self-service issue config icon \[Omitted image "icon-lock-visible-fields.png"\] Alt text:.

4.  On the form, fill in the remaining fields.

    **Note:** For a description of the field values, see [DEX Self-service device action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/dex-self-service-device-actions-form.md).

5.  Select **Submit** to add a device action or **Update** to modify an existing device action.


**Related topics**  


[Custom device action example](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/example-device-action.md)