Using alert rules for Digital End-User Experience

concept brazil Updated Sep 10, 2026 1 min read metric-rules.md

Alert rules set criteria and thresholds that trigger alerts when performance metrics and events deviate from specified parameters. Use these alerts to identify and address potential issues.

To access the alert rules page, navigate to Workspaces > Service Operations Workspace and, in the primary navigation, select the Administration icon [Omitted image "icon-administration.png"] Alt text:. Select the Alert rules card.

Note: When you initially install Digital End-User Experience (DEX), a set of preconfigured alert rules is available with the base system. These rules remain inactive on installation. For more information on how to activate them, see Activate or deactivate alert rules. If you delete these rules, they're permanently removed and can't be retrieved.

If you installed the DEX Proactive Engagement application and added an alert action for any of the rules, the Action field shows the action that you added for that rule.

For details about the fields and their descriptions on the alert rules page, see Alert rules page.

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---
title: Using alert rules for Digital End-User Experience
description: Alert rules set criteria and thresholds that trigger alerts when performance metrics and events deviate from specified parameters. Use these alerts to identify and address potential issues.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/digital-end-user-experience-dex/metric-rules.html
release: brazil
product: Digital End-User Experience \(DEX\)
classification: digital-end-user-experience-dex
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [DEX alerts, Monitor application performance, Manage employee experience, Digital End-User Experience, IT Operations Management]
---

# Using alert rules for Digital End-User Experience

Alert rules set criteria and thresholds that trigger alerts when performance metrics and events deviate from specified parameters. Use these alerts to identify and address potential issues.

To access the alert rules page, navigate to **Workspaces** &gt; **Service Operations Workspace** and, in the primary navigation, select the Administration icon \[Omitted image "icon-administration.png"\] Alt text:. Select the **Alert rules** card.

**Note:** When you initially install Digital End-User Experience \(DEX\), a set of preconfigured alert rules is available with the base system. These rules remain inactive on installation. For more information on how to activate them, see [Activate or deactivate alert rules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/activate-metric-rules.md). If you delete these rules, they're permanently removed and can't be retrieved.

If you installed the DEX Proactive Engagement application and added an alert action for any of the rules, the **Action** field shows the action that you added for that rule.

For details about the fields and their descriptions on the alert rules page, see [Alert rules page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/digital-end-user-experience-dex/metric-rule-form.md).