View generated SLOs

task brazil Updated Sep 10, 2026 1 min read now-assist-itom-view-slos.md
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View service level objectives (SLOs) generated by the SLO creator agent and review information about how they were created.

Before you begin

You must have ServiceNow Otto for ITOM and Service Reliability Management (SRM) installed on your instance. For more information, see Install AI plugins in AI Admin Hub and Install Service Reliability Management.

For an overview of how and when the SLO creator agent generates SLOs, see Generating service level objectives.

Role required: srm_manager, srm_responder, or srm_admin

Procedure

  1. Navigate to Workspaces > Service Operations Workspace > Services.

  2. Select a service and then select the Reliability Metrics tab.

  3. Select an SLO generated by the SLO creator agent.

    SLOs generated by the agent display AI in the Created by column.

  4. Select the Details tab.

  5. In the Activity panel, review the work notes.

    Generated SLOs have work notes that summarize the data and configuration used to create them.

What to do next

To learn more about SLOs, including SLO types and compliance periods, see Reliability metrics in SLO Management. To edit or deactivate an SLO in SRM, see Edit a reliability metric.

Parent Topic:Using SLO Management

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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