Edit ServiceNow data on Service Observability dashboard templates

task brazil Updated Sep 10, 2026 2 min read edit-sn-based-charts.md

Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.

Before you begin

Role required: sn_sow_svcobs.admin

Procedure

Navigate to Workspaces > Service Operations Workspace and then navigate to a service record.

You can access a service record from these pages in the SOW:
- Services list: Choose a service from the list.
- Service dashboard: Choose a service in the dashboard and select Service Details.
- List: Navigate to Application Services > Services and select a service.
- Express list alert: Select a service from the Impacted services column. The Service Details page opens and the Overview tab is displayed.
If charts are displaying error messages, see Chart error states.
Open the template in editing mode.
- If you're editing a certified template, select Duplicate.
- If you're editing a custom template, select Edit. Note: Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.
The new dashboard is titled with the words - Copy appended. Use the pencil icon to change the dashboard name.
To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for Edit in-line Platform Analytics dashboard elements.
To add a new ServiceNow table, follow these steps:
1. In Edit mode, select Add new element and choose List.
2. In the Configuration panel in the Data sources section, choose Add data source.
3. In the Add data source page, find the Table whose data you want to display and choose Add this source.
4. In the Columns and rows section, add and arrange the columns to display.
To edit an existing chart, follow these steps.
1. In Edit mode, select the chart to edit.
2. In the Data section of the Configuration panel, verify that the correct table is selected in Table field.
3. In the Columns and rows section, add and arrange the columns to display.
When done customizing, select Save and then Exit editing mode.
To return the template to the default (Certified) version, use the More actions menu to select Return to certified.

Parent Topic:Customize Service Observability dashboard templates

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---
title: Edit ServiceNow data on Service Observability dashboard templates
description: Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-operations-management/service-observability/edit-sn-based-charts.html
release: brazil
product: Service Observability
classification: service-observability
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Customize dashboard templates, Configuring Service Observability, Service Observability, ITOM AIOps, IT Operations Management]
---

# Edit ServiceNow data on Service Observability dashboard templates

Edit Service Observability dashboard templates to view data from problem and business app records on the Overview or Observability dashboards.

## Before you begin

Role required: sn\_sow\_svcobs.admin

## Procedure

1. Navigate to **Workspaces** &gt; **Service Operations Workspace** and then navigate to a service record.

You can access a service record from these pages in the SOW:

- **Services** list: Choose a service from the list.
- **Service dashboard**: Choose a service in the dashboard and select **Service Details**.
- **List**: Navigate to **Application Services** &gt; **Services** and select a service.
- **Express list** alert: Select a service from the **Impacted services** column.
The Service Details page opens and the Overview tab is displayed.

If charts are displaying error messages, see [Chart error states](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/chart-error-states.md).

2. Open the template in editing mode.

- If you're editing a certified template, select **Duplicate**.
- If you're editing a custom template, select **Edit**.
**Note:** Duplicating a certified template keeps you from overwriting it and also lets you reinstall it.

The new dashboard is titled with the words `- Copy` appended. Use the pencil icon to change the dashboard name.

3. To do basic editing, such as rearranging, resizing, or deleting charts, follow the instructions for [Edit in-line Platform Analytics dashboard elements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/now-intelligence/edit-db-elements-in-ac.md).

4. To add a new ServiceNow table, follow these steps:

1. In Edit mode, select **Add new element** and choose **List**.

2. In the **Configuration panel** in the **Data sources** section, choose **Add data source**.

3. In the **Add data source** page, find the **Table** whose data you want to display and choose **Add this source**.

4. In the **Columns and rows** section, add and arrange the columns to display.

5. To edit an existing chart, follow these steps.

1. In Edit mode, select the chart to edit.

2. In the **Data** section of the Configuration panel, verify that the correct table is selected in **Table** field.

3. In the **Columns and rows** section, add and arrange the columns to display.

6. When done customizing, select **Save** and then **Exit editing mode.**

7. To return the template to the default \(Certified\) version, use the **More actions** menu to select **Return to certified**.

**Parent Topic:**[Customize Service Observability dashboard templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-operations-management/service-observability/customize-service-observability-dashboard-templates.md)