Change Management integration with Software Asset Management

concept brazil Updated Sep 10, 2026 2 min read change-mgmt-integ-wth-SAM.md

The Change Management integration with Software Asset Management (SAM) displays the projected licensing cost implication of a change.

This integration tracks projected license cost changes when a change is proposed to one or more configuration item (CI) processor resources (CPU or CPU Core) that run processor-licensed software.

This integration requires the Software Asset Management Professional (com.snc.samp) and Change Management - License Change Projections (com.sn_samp_change) plugins.

Note: Request activation of the Change Management - License Change Projections plugin (com.sn_samp_change) through the HI Service Portal.

When a change request is in the New state, users can propose a change to the CPU or CPU Cores of a CI using Propose Change or Mass Update CI. Those proposed changes are captured in an XML field that is then passed to Software Asset Management when the change request transitions into its first approval state. After Software Asset Management performs the projected licensing cost change, those results are displayed in the License change projection form section.

The License change projection form section displays the license projection change summary for every CI in scope for the change. The left side of the section displays fields relaying the current spend, projected spend, the spend change, and the number of impacted installations. On the right is a bar graph providing a visual representation of that information.

For a more detailed breakdown of the license change projections, you can add the CI Projection Summary related list to the Change Request form. This related list provides a CI-by-CI breakdown of the license change projection summary information and provides access to the Software Asset Management CI Project Summary record and additional data.

The projected cost impact covers software licensed by the processor (CPU or CPU Core) for the affected configuration items. Use the License change projection summary and the CI Projection Summary related list to estimate the spend change before the change is approved. Cost impacts for software licensed by other metrics are not included in this projection.

Parent Topic:Change management integrations

Related topics

Managing proposed changes

Mass Update CI

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---
title: Change Management integration with Software Asset Management
description: The Change Management integration with Software Asset Management \(SAM\) displays the projected licensing cost implication of a change.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/change-management/change-mgmt-integ-wth-SAM.html
release: brazil
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Change management integrations, Reference, Change Management, IT Service Management]
---

# Change Management integration with Software Asset Management

The Change Management integration with Software Asset Management \(SAM\) displays the projected licensing cost implication of a change.

This integration tracks projected license cost changes when a change is proposed to one or more configuration item \(CI\) processor resources \(CPU or CPU Core\) that run processor-licensed software.

This integration requires the Software Asset Management Professional \(com.snc.samp\) and Change Management - License Change Projections \(com.sn\_samp\_change\) plugins.

**Note:** Request activation of the Change Management - License Change Projections plugin \(com.sn\_samp\_change\) through the HI Service Portal.

When a change request is in the **New** state, users can propose a change to the CPU or CPU Cores of a CI using **Propose Change** or **Mass Update CI**. Those proposed changes are captured in an XML field that is then passed to Software Asset Management when the change request transitions into its first approval state. After Software Asset Management performs the projected licensing cost change, those results are displayed in the License change projection form section.

The License change projection form section displays the license projection change summary for every CI in scope for the change. The left side of the section displays fields relaying the current spend, projected spend, the spend change, and the number of impacted installations. On the right is a bar graph providing a visual representation of that information.

For a more detailed breakdown of the license change projections, you can add the CI Projection Summary related list to the Change Request form. This related list provides a CI-by-CI breakdown of the license change projection summary information and provides access to the Software Asset Management CI Project Summary record and additional data.

The projected cost impact covers software licensed by the processor \(CPU or CPU Core\) for the affected configuration items. Use the License change projection summary and the CI Projection Summary related list to estimate the spend change before the change is approved. Cost impacts for software licensed by other metrics are not included in this projection.

**Parent Topic:**[Change management integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/change-mgmt-integrations.md)

**Related topics**  


[Managing proposed changes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/servicenow-platform/c_ProposedChanges.md)

[Mass Update CI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/change-management/bulk-ci-change.md)