Collaboration services for ITSM Mobile Agent
concept brazil Updated Sep 10, 2026 1 min read collaboration-itsm-mobile-agent.md
Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from incident, incident task, and major incident records.
Install the Collaboration services (sn_tcm_collab_hook), Notify (com.snc.notify), and Notify connector for Microsoft Teams (com.sn.ms_teams) applications in your instance to use collaboration services on ITSM Mobile Agent.
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Start and manage collaboration for incident records from the ITSM Mobile Agent app.
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Collaboration with incident tasks
Start and manage collaboration for incident task records from the ITSM Mobile Agent app.
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Collaboration with major incidents
Start and manage collaboration for major incident records from the ITSM Mobile Agent app.
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---
title: Collaboration services for ITSM Mobile Agent
description: Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from incident, incident task, and major incident records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/collaboration-itsm-mobile-agent.html
release: brazil
product: ITSM Mobile Agent
classification: itsm-mobile-agent
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring ITSM Mobile Agent, ITSM Mobile Agent, IT Service Management]
---
# Collaboration services for ITSM Mobile Agent
Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from incident, incident task, and major incident records.
Install the Collaboration services \(sn\_tcm\_collab\_hook\), Notify \(com.snc.notify\), and Notify connector for Microsoft Teams \(com.sn.ms\_teams\) applications in your instance to use collaboration services on ITSM Mobile Agent.
- [Collaboration with incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/collaboration-incident-itsm-mobile.md)
Start and manage collaboration for incident records from the ITSM Mobile Agent app.
- [Collaboration with incident tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/collaboration-inc-task-itsm-mobile.md)
Start and manage collaboration for incident task records from the ITSM Mobile Agent app.
- [Collaboration with major incidents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/itsm-mobile-agent/collaboration-major-incident-itsm-mobile.md)
Start and manage collaboration for major incident records from the ITSM Mobile Agent app.
| title | Collaboration services for ITSM Mobile Agent |
| description | Collaboration services provide a way to communicate and collaborate in real time. You can directly use a collaboration tool from incident, incident task, and major incident records. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/itsm-mobile-agent/collaboration-itsm-mobile-agent.html |
| release | brazil |
| product | ITSM Mobile Agent |
| classification | itsm-mobile-agent |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Exploring ITSM Mobile AgentITSM Mobile AgentIT Service Management |