Add substitute models to a hardware model
On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.
Before you begin
Role required: model_manager
About this task
For example, a 19" monitor can be a valid substitute for a 17" monitor. Note that substitutions are directional so, in this case, a 17" monitor is not a substitution for a 19" monitor. Information about valid substitute models is useful when you select models while creating transfer orders.
When you select substitute models, note the following conditions.
- Substitute models can be used with work management transfer orders. Substitute models are not used in procurement part sourcing.
- Hardware models included in bundled models cannot be added as substitutes.
Procedure
-
Navigate to All > Product Catalog > Product Model > Hardware Models.
-
Click a hardware model Name.
-
Click Add Substitution.
-
In the Collection list on the left, double-click a hardware model.
The hardware model is added to the List on the right.
-
Click Save.
The model is listed in the Substitutes related list.
Parent Topic:Create hardware models
Related topics
---
title: Add substitute models to a hardware model
description: On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/product-catalog/t\_AddingSubModelsToHrdwModel.html
release: brazil
product: Product Catalog
classification: product-catalog
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create hardware models, Models, Product Catalog, Asset Management common applications, IT Service Management]
---
# Add substitute models to a hardware model
On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model.
## Before you begin
Role required: model\_manager
## About this task
For example, a 19" monitor can be a valid substitute for a 17" monitor. Note that substitutions are directional so, in this case, a 17" monitor is not a substitution for a 19" monitor. Information about valid substitute models is useful when you select models while creating transfer orders.
When you select substitute models, note the following conditions.
- Substitute models can be used with work management transfer orders. Substitute models are not used in procurement part sourcing.
- Hardware models included in bundled models cannot be added as substitutes.
## Procedure
1. Navigate to **All** > **Product Catalog** > **Product Model** > **Hardware Models**.
2. Click a hardware model **Name**.
3. Click **Add Substitution**.
4. In the **Collection** list on the left, double-click a hardware model.
The hardware model is added to the **List** on the right.
5. Click **Save**.
The model is listed in the **Substitutes** related list.
**Parent Topic:**[Create hardware models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/product-catalog/t_CreatingHardwareModels.md)
**Related topics**
[Add compatible models to a hardware model]()
[Models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/product-catalog/c_Models.md)
[Bundled models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/product-catalog/c_CreatingBundledModels.md)
[Manage transfer orders](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/field-service-management/c_TransferOrders.md)
[Procurement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/procurement/c_Procurement.md)
| title | Add substitute models to a hardware model |
| description | On a hardware model record, you can add substitutes to track what hardware models can be substituted for another hardware model. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/product-catalog/t\_AddingSubModelsToHrdwModel.html |
| release | brazil |
| product | Product Catalog |
| classification | product-catalog |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Create hardware modelsModelsProduct CatalogAsset Management common applicationsIT Service Management |