Managing Microsoft Teams conference calls in Service Operations Workspace

---
title: Managing Microsoft Teams conference calls in Service Operations Workspace
description: Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/manage-conference-calls-teams.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Microsoft Teams to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Managing Microsoft Teams conference calls in Service Operations Workspace

Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.

-   **[Add participants to an existing Microsoft Teams call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/add-participants-teams-conference-call.md)**  
Add a participant to a conference call so that they can join the discussion to resolve the incident.
-   **[Join a conference call from Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/join-conference-call-teams.md)**  
Join an existing conference call to participate in the discussion to resolve an incident.
-   **[Mute participants from a Microsoft Teams conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/mute-participants-teams-conference-call.md)**  
Mute a participant from the conference call to avoid unnecessary background disruption.

**Parent Topic:**[Using Microsoft Teams to make conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/microsoft-teams-sow.md)