Using Microsoft Teams to make conference calls in Service Operations Workspace

---
title: Using Microsoft Teams to make conference calls in Service Operations Workspace
description: Use Microsoft Teams to schedule the conference calls with the stakeholders to resolve the incidents in Service Operations Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/microsoft-teams-sow.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Using Microsoft Teams to make conference calls in Service Operations Workspace

Use Microsoft Teams to schedule the conference calls with the stakeholders to resolve the incidents in Service Operations Workspace.

-   **[Start a conference call using Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/start-conference-call-microsoft-teams.md)**  
Start a conference call from Microsoft Teams to work towards the resolution of an incident.
-   **[Managing Microsoft Teams conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/manage-conference-calls-teams.md)**  
Add or mute participants in a Microsoft Teams conference call in Service Operations Workspace.
-   **[Leave a Microsoft Teams conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/leave-teams-conference-call.md)**  
Leave an active conference call. The call will still be active with other participants.
-   **[End a Microsoft Teams conference call in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/end-teams-conference-call.md)**  
As a host or a user with the incident manager role, you can end the conference call.
-   **[Reinitiate a conference call from Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/reinitiate-teams-conference-call.md)**  
Reinitiate a conference call to discuss about the resolution of an incident.
-   **[View a conference call recording from Microsoft Teams in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/view-call-recording-teams.md)**  
View details for a recorded conference call in Service Operations Workspace by accessing the associated conference record as a reference.

**Parent Topic:**[Notify in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/notify-sow.md)