Start a conference call using Microsoft Teams in Service Operations Workspace

task brazil Updated Sep 10, 2026 1 min read start-conference-call-microsoft-teams.md

Start a conference call from Microsoft Teams to work towards the resolution of an incident.

Before you begin

Role required: itil

Procedure

Navigate to Workspaces > Service Operations Workspace.
Select the List ([Omitted image "list-icon-new.png"] Alt text: List icon) icon.
Select Incidents > Open.
Select the incident record.
Select the Collaborate icon ([Omitted image "collab-icon-02.png"] Alt text: Collaborate icon) from the contextual side panel.
Select the Calls tab, and then select the plus (+) icon.
Select Start MS Teams meeting.
On the form, fill in the fields.

Field	Description
Conference bridge	Option to choose the conference bridge.
Title	Option to provide a title for the conference call
Add participants	Options to add participants for the conference call.
Include a brief message for participants	Provide a brief summary about the issue to be discussed in the conference call.

9. Select **Start**.

Parent Topic:Using Microsoft Teams to make conference calls in Service Operations Workspace

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---
title: Start a conference call using Microsoft Teams in Service Operations Workspace
description: Start a conference call from Microsoft Teams to work towards the resolution of an incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/service-operations-workspace/start-conference-call-microsoft-teams.html
release: brazil
product: Service Operations Workspace
classification: service-operations-workspace
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Microsoft Teams to make conference calls in Service Operations Workspace, Notify in Service Operations Workspace, Collaboration in Service Operations Workspace, Managing IT services in your organization, Service Operations Workspace for ITSM, IT Service Management]
---

# Start a conference call using Microsoft Teams in Service Operations Workspace

Start a conference call from Microsoft Teams to work towards the resolution of an incident.

## Before you begin

Role required: itil

## Procedure

1.  Navigate to **Workspaces** &gt; **Service Operations Workspace**.

2.  Select the **List** \(\[Omitted image "list-icon-new.png"\] Alt text: List icon\) icon.

3.  Select **Incidents** &gt; **Open**.

4.  Select the incident record.

5.  Select the **Collaborate** icon \(\[Omitted image "collab-icon-02.png"\] Alt text: Collaborate icon\) from the contextual side panel.

6.  Select the **Calls** tab, and then select the plus \(+\) icon.

7.  Select **Start MS Teams meeting**.

8.  On the form, fill in the fields.

<table id="table_ovh_qxh_teams"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Conference bridge

</td><td>

Option to choose the conference bridge.

</td></tr><tr><td>

Title

</td><td>

Option to provide a title for the conference call

</td></tr><tr><td>

Add participants

</td><td>

Options to add participants for the conference call.

</td></tr><tr><td>

Include a brief message for participants

</td><td>

Provide a brief summary about the issue to be discussed in the conference call.

</td></tr></tbody>
</table>9.  Select **Start**.


**Parent Topic:**[Using Microsoft Teams to make conference calls in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/service-operations-workspace/microsoft-teams-sow.md)