Global Search in Workforce Optimization for ITSM
Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.
Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon [Omitted image "search-icon.png"] Alt text: Search icon.
Note: To search shifts and schedules, you must generate the text index for the following tables before you start performing the search for shifts and schedules:
- Schedule [sn_shift_planning_schedule_plan]
- Shift Plan [sn_shift_planning_shift_plan]
Parent Topic:Advanced configurations for Workforce Optimization for ITSM
--- title: Global Search in Workforce Optimization for ITSM description: Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM. locale: en-US canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/global-search-wfo-itsm.html release: brazil product: Workforce Optimization for IT Service Management classification: workforce-optimization-for-it-service-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Advanced configurations, Workforce Optimization for ITSM, IT Service Management] --- # Global Search in Workforce Optimization for ITSM Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM. **Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. As an agent or a manager, easily find the information you need by searching users, groups, shifts, schedules, or tasks using the search icon \[Omitted image "search-icon.png"\] Alt text: Search icon. **Note:** To search shifts and schedules, you must [generate the text index](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/platform-administration/index-multiple-tables.md) for the following tables before you start performing the search for shifts and schedules: - Schedule \[sn\_shift\_planning\_schedule\_plan\] - Shift Plan \[sn\_shift\_planning\_shift\_plan\] **Parent Topic:**[Advanced configurations for Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/advanced-configuration-workforce-optimization-itsm.md)
| title | Global Search in Workforce Optimization for ITSM |
| description | Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/global-search-wfo-itsm.html |
| release | brazil |
| product | Workforce Optimization for IT Service Management |
| classification | workforce-optimization-for-it-service-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Advanced configurationsWorkforce Optimization for ITSMIT Service Management |