Advanced configurations for Workforce Optimization for ITSM

---
title: Advanced configurations for Workforce Optimization for ITSM
description: You can perform advanced configurations such as customizing Workforce Optimization for ITSM pages, and defining filters for different modules. You can also specify the access to assignment group data to display only the assignment group data relevant to the logged-in user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/advanced-configuration-workforce-optimization-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Workforce Optimization for ITSM, IT Service Management]
---

# Advanced configurations for Workforce Optimization for ITSM

You can perform advanced configurations such as customizing Workforce Optimization for ITSM pages, and defining filters for different modules. You can also specify the access to assignment group data to display only the assignment group data relevant to the logged-in user.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

-   **[Workforce Optimization for ITSM reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/workforce-optimization-itsm-reference.md)**  
Refer to install components such as roles, tables, and system properties to configure and administer Workforce Optimization for ITSM.
-   **[Domain separation and Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/domain-separation-configurable-workforce-optimization-itsm.md)**  
Domain separation is supported in Workforce Optimization for ITSM. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
-   **[Global Search in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/global-search-wfo-itsm.md)**  
Locate what you're looking for quickly using the global search in Workforce Optimization for ITSM.
-   **[Requesting time-off using the ITSM Mobile Agent for Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configurable-agent-schedule-mobile-wfo-itsm.md)**  
Using the ITSM Mobile Agent app, shift planning agents can access their schedule. They can request time off to get their manager's approval or swap shifts with their peers and receive notifications for those requests and approvals.
-   **[Workforce Optimization for ITSM landing pages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configurable-wfo-itsm-landing-pages.md)**  
Track and monitor the performance of your organization using the Workforce Optimization for ITSM landing pages. If you are a coach or a channel manager, you can access metrics specific to your application using the Channels or the Quality landing pages respectively.
-   **[Customize a Workforce Optimization for ITSM page using the Next Experience UI Builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/customize-wfo-itsm-page.md)**  
Clone an existing Workforce Optimization for ITSM page and customize it based on your needs using the Next Experience UI Builder.
-   **[Configure filters for ITSM Manager Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configure-filter-configurable-manager-workspace.md)**  
Define filter configurations for Schedule, Coaching, and Channels applications. You can use these filters to refine your search and view targeted results.
-   **[Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/specify-access-assignment-group-wfo-itsm.md)**  
Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

**Parent Topic:**[Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/workforce-optimization-itsm-landing-page.md)