Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace

concept brazil Updated Sep 10, 2026 1 min read specify-access-assignment-group-wfo-itsm.md

Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

Important: Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.

As a manager, by default, you can see all groups that you directly or additionally manage. You can add access to additional groups or remove access to any of the groups displayed by default.

To add access to more groups, use an extension point.
To remove access, use filter conditions to exclude groups for which you don't need visibility.
Using extension points to include access for specific groups in Workforce Optimization for ITSM manager workspace
Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.
Exclude access for specific groups in Workforce Optimization for ITSM manager workspace
You can remove access to assignment group data and display only the assignment groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.
Verify the display of the right groups in Workforce Optimization for ITSM
Verify that the logged in user can access the correct assignment groups data.

Parent Topic:Advanced configurations for Workforce Optimization for ITSM

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---
title: Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace
description: Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/it-service-management/workforce-optimization-for-it-service-management/specify-access-assignment-group-wfo-itsm.html
release: brazil
product: Workforce Optimization for IT Service Management
classification: workforce-optimization-for-it-service-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advanced configurations, Workforce Optimization for ITSM, IT Service Management]
---

# Add or remove access to assignment groups in Workforce Optimization for ITSM manager workspace

Include or exclude access to assignment group data to display only the groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.

**Important:** Starting with the Brazil release, Workforce Optimization for ITSM is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

As a manager, by default, you can see all groups that you directly or additionally manage. You can add access to additional groups or remove access to any of the groups displayed by default.

-   To add access to more groups, use an extension point.
-   To remove access, use filter conditions to exclude groups for which you don't need visibility.

-   **[Using extension points to include access for specific groups in Workforce Optimization for ITSM manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/ext-points-exclude-access-wfo-itsm.md)**  
Use scripted extension points to add access for managers to view assignment groups data other than the default groups that they manage in Workforce Optimization for ITSM manager workspace.
-   **[Exclude access for specific groups in Workforce Optimization for ITSM manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/configure-access-exclusion-wfo-itsm.md)**  
You can remove access to assignment group data and display only the assignment groups that are relevant for the logged-in user in the Workforce Optimization for ITSM manager workspace.
-   **[Verify the display of the right groups in Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/verify-group-access-wfo-itsm.md)**  
Verify that the logged in user can access the correct assignment groups data.

**Parent Topic:**[Advanced configurations for Workforce Optimization for ITSM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/it-service-management/workforce-optimization-for-it-service-management/advanced-configuration-workforce-optimization-itsm.md)