Using MCO workspace

concept brazil Updated Sep 10, 2026 2 min read mco-agent-management.md

The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.

Tasks	Description
Repair claim	The OEM can create, view, and approve repair claims.
Sales promotion management	The OEM can create sales promotion for the customers based on the required criteria.
Sales promotion claim management	The OEM can create, view, and approve sales promotion claims.
Pre-authorization requests	The OEM can create, view, and approve pre-authorization request.
Product non-conformance	The OEM can create and view product non-conformance cases.
Product quality investigation	The OEM can create and view product quality investigation cases.
Remediation action plans	The OEM can create and view remediation action plans.

Repair claim
The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
Recall management
Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
Sales promotion
Sales Promotion Management enables manufacturers to create, manage, and track promotional programs across their dealer and distributor networks. Use it to configure promotion types, define eligibility criteria, and set discount structures. Integration with dealer operations ensures promotions are visible and claimable at the point of sale.
Pre-authorization requests
Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.
Product non-conformance
The Agents workspace enables you to create and view product non-conformance cases.
Product quality investigation
The Agents workspace enables you to create and view product quality investigation cases.
Remediation action plans
The Agents workspace enables you to create and view remediation action plans.

Parent Topic:Using Manufacturing Commercial Operations

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---
title: Using MCO workspace
description: The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-agent-management.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Manufacturing Commercial Operations]
---

# Using MCO workspace

The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.

|Tasks|Description|
|-----|-----------|
|[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-use-repair-claim.md)|The OEM can create, view, and approve repair claims.|
|[Sales promotion management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-sls-pro-mgmt.md)|The OEM can create sales promotion for the customers based on the required criteria.|
|[Sales promotion claim management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-sls-pro-clm-mgmt.md)|The OEM can create, view, and approve sales promotion claims.|
|[Pre-authorization requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-agents-pre-auth-requests.md)|The OEM can create, view, and approve pre-authorization request.|
|[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-product-non-conformances.md)|The OEM can create and view product non-conformance cases.|
|[Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-PQI-use.md)|The OEM can create and view product quality investigation cases.|
|[Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-remediation-action-plans.md)|The OEM can create and view remediation action plans.|

-   **[Repair claim](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-use-repair-claim.md)**  
The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.
-   **[Recall management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-recall-management.md)**  
Recall management enables the OEMs to identify and remove or replace the faulty products sold to the customers.
-   **[Sales promotion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-sales-promotion.md)**  
Sales Promotion Management enables manufacturers to create, manage, and track promotional programs across their dealer and distributor networks. Use it to configure promotion types, define eligibility criteria, and set discount structures. Integration with dealer operations ensures promotions are visible and claimable at the point of sale.
-   **[Pre-authorization requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-agents-pre-auth-requests.md)**  
Dealer Service advisors submit pre-authorization requests to verify warranty or service contract coverage for parts or charges. The Warranty Specialist reviews and either approves, rejects, returns, or partially approves the request. Approved requests are used by advisors to create repair claims or link them to relevant jobs.
-   **[Product non-conformance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-product-non-conformances.md)**  
The Agents workspace enables you to create and view product non-conformance cases.
-   **[Product quality investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-PQI-use.md)**  
The Agents workspace enables you to create and view product quality investigation cases.
-   **[Remediation action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-remediation-action-plans.md)**  
The Agents workspace enables you to create and view remediation action plans.

**Parent Topic:**[Using Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/manufacturing-using.md)