Corrective actions

task brazil Updated Sep 10, 2026 1 min read mco-corrective-actions.md

Raw file servicenow.com

Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Recall Management > My Campaigns.
Select the corresponding campaign record in which you want to create a corrective action.
Select Corrective Actions.
Select New.
On the corrective action form, fill in the fields.

For a description of the field values, see Corrective action form.
Select Save.

Ready to use option is displayed.

Note: At least one "In use" corrective action is required to initiate the recall campaign to In-progress.

Corrective action must contain at least one action charge line to move it to In use.

Corrective action charges
Create correction action charges to enable the expenses incurred to address a non-conformance and implement measures to help prevent its recurrence.
Generate a part requirement
Capture all the part requirements at the campaign level.

Parent Topic:Create a campaign

51 lines · 2.1 KB Wrap lines

---
title: Corrective actions
description: Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco-corrective-actions.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a campaign, Recall management, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Corrective actions

Corrective action enables you to address the asset issue, either by eliminating or replacing the asset.

## Before you begin

Role required: sn\_rcl\_claim\_mgmt.recall\_manager

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Recall Management** &gt; **My Campaigns**.

2.  Select the corresponding campaign record in which you want to create a corrective action.

3.  Select **Corrective Actions**.

4.  Select **New**.

5.  On the corrective action form, fill in the fields.

    For a description of the field values, see [Corrective action form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-corrective-action-form.md).

6.  Select **Save**.

    **Ready to use** option is displayed.

    **Note:** At least one "In use" corrective action is required to initiate the recall campaign to In-progress.

    Corrective action must contain at least one action charge line to move it to In use.


-   **[Corrective action charges](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco_corrective_action_charges.md)**  
Create correction action charges to enable the expenses incurred to address a non-conformance and implement measures to help prevent its recurrence.
-   **[Generate a part requirement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-part-requirements.md)**  
Capture all the part requirements at the campaign level.

**Parent Topic:**[Create a campaign](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-rc-my-campaigns.md)