Create a phase and sub-phase in a recall campaign

task brazil Updated Sep 10, 2026 1 min read mco_phases_sub-phases.md

Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.

Before you begin

Role required: sn_rcl_claim_mgmt.recall_manager and sn_rcl_claim_mgmt.recall_phase_owner

Procedure

Navigate to Workspaces > CRM Workspace > Lists > Recall Management > My Campaigns
Select the corresponding campaign record in which you want to create the phases and sub-phases.
Select Phases & Sub-phases.

The page displays the following:
- Total impacted assets: The total number of impacted assets associated with the campaign.
  
  For example: Total impacted assets = campaign assets (which includes phase assets + sub-phase assets).
- Assigned impacted assets: The total number of impacted assets in a given leaf-level phase or sub-phase.
  
  For example, assigned impacted assets = phase assets (leaf) + sub-phase assets (leaf).
- Unassigned impacted assets: The total number of impacted assets that are associated with phases or sub-phases that aren’t at the leaf-level.
  
  For example: Unassigned impacted assets = phase assets (non-leaf) + sub-phase assets (non-leaf).
  
  Note: Unassigned assets on a parent phase are the assets that are assigned to the parent phase but not to any leaf phase.
Select Add phase.
On the required recall campaign phase form, fill in the fields.

For a description of the field values, see Recall campaign phase form.

Select Save.

Related list	Description
Assign an impacted asset	Assign an impacted asset to the recall campaign.
Adding a phase task	Agents workspace enables the manufacturers to add the phase task details for the recall campaigns.
Adding a sub-phase	Create a sub-phase for a parent phase.

Add a sub-phase by selecting the plus icon (+).

The Recall Campaign Phase window is displayed.
On the recall campaign phases form, fill in the fields.

For a description of the field values, see Recall campaign phase form.
Select Submit.

Parent Topic:Recall a campaign phase

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---
title: Create a phase and sub-phase in a recall campaign
description: Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/manufacturing/mco\_phases\_sub-phases.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Recall a campaign phase, Create a campaign, Recall management, MCO workspace, Use, Manufacturing Commercial Operations]
---

# Create a phase and sub-phase in a recall campaign

Create a set of phases and sub-phase within a recall campaign to enable detailed segmentation, improving tracking, and management at each stage of the process.

## Before you begin

Role required: sn\_rcl\_claim\_mgmt.recall\_manager and sn\_rcl\_claim\_mgmt.recall\_phase\_owner

## Procedure

1.  Navigate to **Workspaces** &gt; **CRM Workspace** &gt; **Lists** &gt; **Recall Management** &gt; **My Campaigns**

2.  Select the corresponding campaign record in which you want to create the phases and sub-phases.

3.  Select **Phases &amp; Sub-phases**.

    The page displays the following:

    -   Total impacted assets: The total number of impacted assets associated with the campaign.

        For example: Total impacted assets = campaign assets \(which includes phase assets + sub-phase assets\).

    -   Assigned impacted assets: The total number of impacted assets in a given leaf-level phase or sub-phase.

        For example, assigned impacted assets = phase assets \(leaf\) + sub-phase assets \(leaf\).

    -   Unassigned impacted assets: The total number of impacted assets that are associated with phases or sub-phases that aren’t at the leaf-level.

        For example: Unassigned impacted assets = phase assets \(non-leaf\) + sub-phase assets \(non-leaf\).

        **Note:** Unassigned assets on a parent phase are the assets that are assigned to the parent phase but not to any leaf phase.

4.  Select **Add phase**.

5.  On the required recall campaign phase form, fill in the fields.

    For a description of the field values, see [Recall campaign phase form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-recall-campaign-phases-form.md).

6.  Select **Save**.

    |Related list|Description|
    |------------|-----------|
    |[Assign an impacted asset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco_assign_impacted_asset.md)|Assign an impacted asset to the recall campaign.|
    |[Adding a phase task](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-phase-task.md)|Agents workspace enables the manufacturers to add the phase task details for the recall campaigns.|
    |[Adding a sub-phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco_recall_campaign_phases.md)|Create a sub-phase for a parent phase.|

7.  Add a sub-phase by selecting the plus icon \(+\).

    The Recall Campaign Phase window is displayed.

8.  On the recall campaign phases form, fill in the fields.

    For a description of the field values, see [Recall campaign phase form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-recall-campaign-phases-form.md).

9.  Select **Submit**.


**Parent Topic:**[Recall a campaign phase](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/manufacturing/mco-recall-campaign-phases.md)