Configure Mobile AI Voice Agent

task brazil Updated Sep 10, 2026 1 min read config-mobile-ai-voice-agent.md

Raw file servicenow.com

Follow these steps to enable the Mobile AI Voice Agent feature for your mobile app users.

Before you begin

Role required: admin

Make sure that Now Assist is enabled in the instance. For more information, see AI Admin Hub.
Ensure you have the appropriate permissions and licensing for AI voice capabilities, and that you have a Now Assist Voice assistant created in Assistant Designer. For more information, see Create an AI voice assistant.

Procedure

Navigate to All > sys_sg_button.list.
Select the button to which you want to add the Voice Agent or select New to create a new one.
Enter a title for your button in the Name field.
Set the Type to Voice Launcher to launch Voice Assistant directly, or Chat launcher to launch Voice Assistant from Virtual Agent.
Set Context to Global.
Right-click and select Save.
Navigate to All > sys_sg_button_instance.list.
Select the record that you want to assign your voice launcher or chat launcher button to, or select New to create a new one.
Fill in the Name, Parent table, and Label fields.
Under Function, select the Voice Agent or Virtual Agent button you chose in step 2.
Under Location, select where on the page the button will be displayed.
Right-click and select Save.
Navigate to Assistant Designer to assign your voice function instance to a Now Assist voice assistant.

For steps on how to configure your function with a voice assistant, see Integrate voice assistant with mobile app launcher.

Parent Topic:Configuring Otto for Mobile

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---
title: Configure Mobile AI Voice Agent
description: Follow these steps to enable the Mobile AI Voice Agent feature for your mobile app users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/config-mobile-ai-voice-agent.html
release: brazil
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Configure Mobile AI Voice Agent

Follow these steps to enable the Mobile AI Voice Agent feature for your mobile app users.

## Before you begin

Role required: admin

- Make sure that Now Assist is enabled in the instance. For more information, see [AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/platform-now-assist-landing.md).
- Ensure you have the appropriate permissions and licensing for AI voice capabilities, and that you have a Now Assist Voice assistant created in Assistant Designer. For more information, see [Create an AI voice assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/create-an-ai-voice-service.md).

## Procedure

1. Navigate to **All** &gt; **sys\_sg\_button.list**.

2. Select the button to which you want to add the Voice Agent or select **New** to create a new one.

3. Enter a title for your button in the **Name** field.

4. Set the **Type** to **Voice Launcher** to launch Voice Assistant directly, or **Chat launcher** to launch Voice Assistant from Virtual Agent.

5. Set **Context** to **Global**.

6. Right-click and select **Save**.

7. Navigate to **All** &gt; **sys\_sg\_button\_instance.list**.

8. Select the record that you want to assign your voice launcher or chat launcher button to, or select **New** to create a new one.

9. Fill in the **Name**, **Parent table**, and **Label** fields.

10. Under **Function**, select the Voice Agent or Virtual Agent button you chose in step 2.

11. Under **Location**, select where on the page the button will be displayed.

12. Right-click and select **Save**.

13. Navigate to Assistant Designer to assign your voice function instance to a Now Assist voice assistant.

For steps on how to configure your function with a voice assistant, see [Integrate voice assistant with mobile app launcher](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/intelligent-experiences/integrate-voice-assistant-with-mobile-app-voice-launcher.md).

**Parent Topic:**[Configuring Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/configuring-now-assist-mobile.md)