Using Mobile AI Voice Agent

---
title: Using Mobile AI Voice Agent
description: Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/mobile/using-mobile-ai-voice-agent.html
release: brazil
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Otto, ServiceNow Otto for Mobile, Mobile Platform]
---

# Using Mobile AI Voice Agent

Use Mobile AI Voice Agent to start voice conversations with an intelligent, AI-powered voice assistant.

## Navigating Mobile AI Voice Agent

\[Omitted image "image.ai-voice"\] Alt text: Voice Agent asking user for voice input.

<table id="table_zkj_jmf_f3c"><thead><tr><th>

Icon

</th><th>

Function

</th></tr></thead><tbody><tr><td>

\[Omitted image "image.ai-voice-launch"\] Alt text:\[Omitted image "image.ai-voice-launch-2"\] Alt text:

</td><td>

Launch the AI Voice Agent.

</td></tr><tr><td>

\[Omitted image "image.ai-voice-mic-on"\] Alt text:\[Omitted image "image.ai-voice-mic-off"\] Alt text:

</td><td>

Toggle the microphone mute on or off.

</td></tr><tr><td>

\[Omitted image "image.ai-voice-transcript"\] Alt text:

</td><td>

Toggle the live agent transcription on or off.

</td></tr><tr><td>

\[Omitted image "image.ai-voice-end-call"\] Alt text:

</td><td>

End the call.

</td></tr></tbody>
</table>## Microphone permissions

To use the Mobile AI Voice Agent, you will need to grant microphone access when prompted by your mobile app.

\[Omitted image "image.ai-voice-permissions"\] Alt text: Notification asking for microphone permission.

## Using Voice Agent with Virtual Agent

When you're in an agent chat, tap the wave icon \(\[Omitted image "image.ai-voice-launch"\] Alt text:\) to begin talking with the voice agent. Speak naturally to interact with the Voice Agent. A live transcript of the agent's responses displays on the screen, but your own questions and responses won't be shown in the transcript.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, your conversation transcript displays. The transcript is read-only, but you can copy and paste text or share and save it using the available options. Note that this transcript will not be available for viewing once you leave the conversation.

## Using the Voice-Only Agent

On your home screen, tap the microphone icon \(\[Omitted image "image.ai-voice-launch-2"\] Alt text:\) to launch the voice agent directly. Begin speaking naturally with the voice agent, and you will see a live transcript of the agent's responses on screen.

During your call, you can toggle captions on or off to show or hide the live transcript. You can also mute your microphone at any time or end the call when you're finished.

After your call ends, you will see the transcript immediately. This transcript is available for the current session only, so be sure to share or save it before closing if you need to keep it as it won't be saved in your recent conversations.

**Parent Topic:**[Using ServiceNow Otto for Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/brazil/markdown/mobile/using-now-assist-mobile.md)